Crescent Hotels & Resorts

Assistant Guest Experience Manger

Crescent Hotels & Resorts  •  $31 - $38.29/hr  •  San Francisco, CA (Onsite)  •  15 days ago
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Job Description

Assistant Guest Experience Manager

The Marker Union Square

San Francisco, CA
$31.00 per hour ($76,570 Annually)| Full Time | Approximately 45 Hours per Week

About Us

The Marker Union Square is a boutique, independent lifestyle hotel located in the heart of Union Square. We blend eclectic charm with personalized service to create memorable guest experiences while fostering a workplace culture built on collaboration, creativity, and growth. Our team is passionate about hospitality, and we are looking for leaders who share that same commitment to excellence.

We are seeking an experienced and service driven Assistant Guest Experience Manager to support and elevate the daily operations of our Front Office and Guest Experience teams. This leadership role is ideal for someone who thrives in a luxury hospitality environment, enjoys building meaningful guest connections, and has a strong operational mindset.

The Assistant Guest Experience Manager plays a key role in creating elevated guest experiences from pre arrival through departure while supporting team development, operational consistency, and service excellence throughout the hotel.

This is an OEM (Overtime Eligible Manager) position paid hourly at $31.00 per hour. In accordance with California labor laws, overtime applies for hours worked beyond 8 hours in a day or 40 hours in a workweek. This position generally works approximately 45 hours per week, providing additional earning potential while maintaining an active leadership role within hotel operations.

Essential Responsibilities

  • Lead and support the Guest Experience and Front Office teams in delivering warm, personalized, and memorable service
  • Assist with the day to day oversight of front desk operations, guest relations, and service recovery efforts
  • Develop and execute thoughtful pre arrival guest engagement programs to enhance the overall guest journey
  • Utilize Opera Cloud to manage reservations, guest profiles, billing, room assignments, and operational workflows
  • Coach, train, and mentor team members to uphold luxury hospitality standards and service consistency
  • Respond to guest concerns and feedback promptly, professionally, and empathetically
  • Maintain a visible leadership presence during high occupancy periods and busy operational shifts
  • Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences
  • Support scheduling, payroll review, and departmental administrative functions as needed
  • Promote a positive, inclusive, and accountable team culture

Qualifications

  • Minimum of 2 years of front office or guest services leadership experience, preferably within a luxury, lifestyle, or boutique hotel environment
  • Strong working knowledge of Opera Cloud required
  • Passion for hospitality and delivering highly personalized guest experiences
  • Excellent communication, leadership, and interpersonal skills
  • Strong organizational skills with the ability to multitask in a fast paced environment
  • Proven ability to train and develop team members effectively
  • Professional, solution oriented approach to guest service and operational challenges
  • Flexibility to work evenings, weekends, and holidays as business needs require
Crescent Hotels & Resorts

About Crescent Hotels & Resorts

At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.

Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Fairfax, Virginia
Year Founded
2001
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