Job Description

Posting number: 26119

Department: Trident Technical College

Division: Student Services Registrar's Office

Job classification: Student Services Program Coordinator I

Posting type: Open

Categories: Miscellaneous, Student Services, Higher Education

Summary

The Assistant Graduation Coordinator supports graduation-related processes and services within the Registrar's Office. This position works closely with academic departments, students, faculty, and staff to ensure timely, accurate evaluation of graduation requirements, degree conferrals, diploma processing, and graduation event planning. The coordinator also supports students, assists with enrollment-related services, and contributes to continuous improvement initiatives within the Registrar's Office.

Key responsibilities include:

• Assist with graduation-related processes, including course substitution requests, graduation file creation, degree conferrals, and the review of student records to ensure completion of program requirements.
• Coordinate diploma services, including diploma orders, reprints, and special printing requests. Manage credential reporting processes and support diploma production and distribution activities.
• Assist with outreach and engagement activities, including Graduation Fairs, Dual Credit Information Sessions, classroom visits, Grad Week, and other graduation-related events. Contribute creative ideas to enhance graduate recognition and engagement throughout the year. Develop and maintain graduation materials to support these initiatives
• Serve as a member of the Graduation Committee and assist with planning, coordination, and execution of commencement-related activities. Attend and support the graduation ceremony and related events as needed.
• Provide front-line customer service support within the Registrar's Office by assisting students, responding to inquiries, and serving as backup support for graduation services during peak periods.
• Assist students with enrollment-related questions and processes while maintaining accurate records and ensuring compliance with Registrar's Office policies and procedures.
• Identify opportunities for process improvements, participate in professional development activities, and serve on institutional committees as appropriate.
• Perform other duties as assigned

Examples of duties

This position requires a bachelor's degree.

Qualifications

• Experience in a registrar, enrollment management, student services, academic records, or related higher education environment.
• Experience coordinating or supporting graduation, commencement, degree audit, records management, or student information processes.
• Ability to contribute creative ideas and assist with activities that enhance graduate outreach, recognition, and engagement.
• Knowledge of academic records, degree requirements, graduation processes, and Registrar's Office policies and procedures.
• Experience using student information systems and document management systems, including Colleague, Etrieve, Microsoft Office, or similar applications.
• Excellent written and verbal communication skills with strong customer service and interpersonal abilities.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities and meet deadlines.
• Ability to work independently, exercise sound judgment, maintain confidentiality, and collaborate effectively in a team environment.
• Strong attention to detail and a commitment to accuracy in data entry, recordkeeping, and student records management.

Supplemental information

Must be available to work the Graduation Ceremony and assist with all graduation-related events, including some evenings.