Job Description

CULTURE:

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

The primary purpose of this position is to provide support in the management of PCC membership operations, with focus being primarily on PCC tournament activations and enhancing the overall member golf experience.

EDUCATION and/or EXPERIENCE:
Bachelor's degree required and a minimum of two years related experience; or an equivalent combination of education and experience. Must be a Class “A” Member of the PGA or in the process of acquiring credentials.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Assist in managing and supervising the day to day operation of the Pinehurst Country Club golf operation, with a focus on member tournament preparation and execution.
• Work with member committees on member events
• Facilitate weekly and special event play for member golf associations.
• Provide timely and professional communication with members regarding tournament details, golf association play, and other golf-related information.
• Ensure member concerns and service issues are addressed promptly and followed up with professionally.
• Assist in producing Employee work schedules.
• Assist in the budgeting process and ensure cost control while ensuring overall quality of major functions in an expanding business.
• Interface with Employees, Members and Guests on a regular basis.
• Ensure the quality and consistency of the Member Tournaments are executed in a professional manner to meet and exceed the Members and Guest expectations.
• Ensure guest issues and concerns from Members and Guests are promptly handled and followed up with accordingly.
• Work closely with Yield/Tee Time Office to ensure appropriate communication and coordination between Tee Time Office, Golf Group Services, and Golf Shop Registration.
• Assist the Head Golf Pro as directed.
• Maintain Class A certification or continue enrollment with the PGA of America program.
• Have a strong working knowledge of in-house systems such as Agilysys Golf/V1, Club Essentials, Golf Genius and Ceridian Dayforce.
• Occasionally assist with Pinehurst Country Club clinics and member lessons.
• Must be aware of surroundings with an understanding of a golf environment. Must have the ability to see and react to the surroundings including errant golf balls and must understand and follow proper golf etiquette while completing tasks.
• Must be knowledgeable in the Rules of Golf.

SUPERVISORY RESPONSIBITIES:
Is responsible for the overall direction, coordination, and evaluation of specified Employees within Golf Operations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This position may at times be responsible for managing the PCC Intern(s). This position should supervise the PCC Intern throughout their time at Pinehurst. This includes implementing weekly goals and meetings, in order to streamline operations of Pinehurst amateur events and PCC member events.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk or hear and smell. Specific vision abilities required by this job include ability to adjust focus. Must be able to lift 50 lbs.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and extreme heat.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.