Job Description

Job Location: Arizona Biltmore Golf Club - Phoenix, AZ 85016
Position Type: Full TimeEducation
Level: High School or G.E.D.
Travel Percentage: None
Job Shift: Weekdays and Weekends
Job Category: Golf ProfessionalJob

Summary
In partnership with the Golf Club’s Management, this position supports inside and outside golf operations including  merchandising, tournaments, check-in, club-fitting, cart and club rentals, daily play, etc. The individual provides exceptional service to members and guests. This role assists with the coordination of golf events, ensures the smooth operation of the golf course, and delivers a high-quality golf experience.
Supervision
This position has no supervisory responsibility but may provide guidance and training.
Duties and Responsibilities
The duties and responsibilities listed below are essential to the employee’s position. Some responsibilities are seasonal in nature.
JDM Golf Teammates will role model the core values and behaviors by:
- Cultivating a positive teamwork environment.
- Being efficient with time at work.
- Communicating effectively with management, co-workers and guests.
- Being flexible.
- Maintaining integrity in all conversations and actions.
- Consistently reporting to work on time prepared to perform duties of position.
- Following internal procedures and external regulations; and bring report issues to management.
Operational responsibilities:
- Customer Service Excellence:  Acts a point of contact for guests and members, ensuring their needs are being met and resolving any issues that arise. Informs golf management of issues.
- Tee Time and Inside Golf Support:  Assists golf management with tee times, advanced bookings, instructional lessons, answering telephones, ring sale transactions in POS, etc. This includes:
- Answer telephones promptly and professionally while assisting with guest inquiries and tee time reservations.
- Reserve, modify, and manage tee times using the golf reservation system.
- Assist guests with golf-related questions, scheduling, and operational information.
- Ensure proper approval has been obtained for Employee Golf
- Respond to all direct and golf shop group emails during your shift
- Event and Tournament Coordination:  Assists in coordinating and facilitating golf events to create a positive guest experience.
- Coordination with Hotel:  May assist with coordinating tasks with local hotel.
- - Reaching out for upcoming golf package guests to ensure accurate tee time reservations.
- - Overseeing golf package resort rate cards and auditing the golf package billing, including gratuities.
- Operation Coordination:  Maintain operational checklists and reports and assist with scheduling.
- Maintenance Feedback:  While not directly responsible for course maintenance, coordinate with the Grounds Department to ensure the course is in optimal and safe condition for play.
- Lost Equipment:  Ensure that lost equipment is tracked and inventoried appropriately.
Safety & Incident Response
- Remain attentive to retail activity within the Golf Shop and promptly report suspected shoplifting, theft, suspicious activity, or other security concerns to management according to company procedures.
- May assist in completing accident and incident reports for golfers and visitors within the golf shop.
- May be requested to contact emergency contacts.
Cross-Departmental Support
- Support other departments with their duties when requested or assigned.
Other
- Attend meetings and trainings, as scheduled.
- Conform with all safety standards and use of all appropriate safety equipment.
- Performs all other duties, as assigned.

QualificationsEducation and Experience Required
High school / GED. Previous experience in golf operations (inside and outside services) required. PGA Associate or Member status preferred but not required. Prior teaching experience desired.
Skills and Abilities
- Ability to build rapport with team members and guests, fostering a positive environment with a sense of urgency.
- Strong verbal communication skills with the ability to relay information clearly to team members and guests.
- Ability to work effectively as a team.
- Active participations in completion of tasks.
- Has a strong focus on providing excellent service, ensuring guest satisfaction.
- Ability to quickly address and resolve guest issues.
- Basic knowledge of golf including etiquette, golf club's course layout and services offered.
Computer Skills
Required:
- Ability to use employee self-service on company’s human resources/payroll database.
- Ability to use Point-of-Sale system, email systems, and any other applicable operational systems.
Certificates, Licenses, Registrations
Required because of driving golf carts:  Valid State Driver’s License
PGA Associate or Member status preferred but not required.
Other
Ability to work schedule required to fulfill duties of position. At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Must seek approval from supervisor before incurring overtime, Schedule flexibility which may include weekends and holidays.
Full-Time Position:
- Busy Season: You are expected to be available to work up to or near 40 hours per week, including covering shifts and working overtime as needed.
- Non-Peak Season: A minimum of 30 hours per workweek is required. You may be scheduled for additional hours if business needs require it.
- You are expected to work the schedule assigned, which may include weekends and holidays, in alignment with business needs.
- You are expected to be reliable and dependable, meeting attendance requirements including requesting time off in advance.
- Please note that any changes to your full-time availability may impact your employment classification. A reduction in availability may result in a change.
Physical Demands:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In general:
- Ability to drive move around the golf course by driving a golf cart and/or walking.
- Standing for long periods of time.
- Requires physical endurance including bending
- Regularly required to talk and actively listen.
- Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination.
- Work around people.
- Must use hand to finger, handle or feel objects, tools or controls; and reach with hands and arms.
- Exposure to noise, dust, heat and inclement weather conditions.
- Frequent lifting and carrying equipment, such as golf bags, which may weigh up to 50 pounds or more.

Work Environment:
- •    Works both indoors and outdoors; in varying weather conditions and temperatures.
- •    Frequent guest interactions, interruptions, and periods of moderate to high activity levels.
- •    Noise levels may vary from moderate to loud depending on guest traffic, tournaments, events, and daily operations.
- •    May be exposed to dust, cleaning products, outdoor elements, and other typical golf club or retail environment conditions.
- •    Schedules vary and may include weekends, holidays, etc. as determined by business needs.
OSHA Category:
Category II: Position Personnel who engage in activities normally without exposure to blood or body fluids, but where exposure may occur in the event of an emergency.
The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.
We Offer…
PT Benefits: Flexible Scheduling, Direct Deposit, Free Parking, Paid Sick Leave, Free Golf, Golf Shop Discounts. Waiting periods may apply.
FT Benefits: Health Insurance, Direct Deposit, Free Parking, Vacation, Holidays, Paid Sick Leave, Free Golf, Golf Shop Discounts. Waiting periods may apply.
How to Apply: If you enjoy the outdoors, golf club environment and meet the necessary skillset, please submit your resume and apply online. If you receive a conditional offer, we do conduct a background check. EOE.