Job Description
The Assistant General Manager - Transportation & Parking will conduct unannounced personal inspections at various times, to observe and evaluate performance of subordinate personnel in fulfilling patron service standards. General Manager is the second most senior representative for ABM on a full-time basis at LAX and responsible for the operation of the Remote Employee Parking operations in accordance with contract provisions between the Los Angeles World Airports (LAWA) and ABM.
Compensation: $95,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management
- Manages the day-to-day operations with a focus on scheduling, customer service, and service levels.
- Abide by and ensure adherence to established policies, rules and regulations, and procedures of ABM and LAWA as applicable to the facilities.
- Maintain close and proper liaison with LAWA on day-to-day operational problems and assure cooperation of ABM staff with authorized representatives of LAWA.
- Originate and enforce standards regarding employees' personal appearance and demeanor to assure a professional, first-class operation.
- Oversees new-hire training and employee on-going/yearly/quarterly training that requires route and safety guideline protocol.
- Manages the accident investigation process and ensures all accident reporting is to the standard set forth by ABM and LAWA leadership.
- Provide direct support for the preparation and evaluation of the monthly billing and provide the required management reports as directed by the LAWA and its Finance Department.
- Conduct unannounced personal inspections at various times, to observe and evaluate performance of subordinate personnel in fulfilling patron service standards.
- Responsible for compliance with all U.S. Government, State of California and City of Los Angeles requirements, codes and statutes regarding employment and equal employment opportunities.
- Responsible for all customer service-related functions.
- Responsible for overall office clerk reporting.
- Overseer of all authorized security related functions.
- Responsible for Office Clerk scheduling and customer service-related initiatives.
- Responsible for ensuring all driver-hours that are reported are accurate; and oversees the MODs payroll, submitting the driver hours worked.
- Responsible for gathering all reports provided by or pulled from Lytx, Transloc, Parking Duration Report, Parking Occupancy Report & Budget Lot Space Counts.
- Covers Operations Manager 1 responsibilities in their absence.
- Oversees all random-driver drug testing.
- Oversees all driver related safety & customer service training.
- Be responsible for all Employee Recognition programs.
- Oversees of the MOD Fleet reports, as well as Vehicle Inspection Report activities.
- Assist with customer complaint investigation, (and respond) as they relate to transportation Services.
- Oversees the shuttle route headways, ensuring that they are within the contracted limitations.
- Ensures that all CHP & DOT regulations are correctly followed and administered.
- Performs other duties as assigned or requested.
- Experience in working with a Union.
- A minimum of at least Five (5) years of experience in management.
- BA degree is preferred.
- Experience in working with a municipality.
- Proven knowledge in Transportation.
- Experience in working with the CHP, and have undergone a CHP inspection.
- Administrative experience, including payroll.
- Experience in administering disciplinary action
- Good communication skills both written and verbal.
- Proven knowledge of MS Office including word, outlook, excel and powerpoint.
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at
www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
