Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

POSITION OVERVIEW

The Assistant General Manager contributes to Starbucks’ success by assisting the General Manager in executing store operations and upholding Starbucks standards. This role supervises and supports team members to create and maintain the Starbucks Experience for customers and partners. The Assistant General Manager is responsible for modeling and acting in accordance with Starbucks’ guiding principles while ensuring smooth daily operations and exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Communicates clearly, concisely, and accurately to ensure effective store operations.
• Filters communication to the shift team as directed by the General Manager.
• Contributes to a positive team environment by recognizing changes in partner morale, performance and communicates concerns to the General Manager.
• Demonstrates integrity, honesty, and knowledge while promoting Starbucks culture, values, and mission.
• Maintains a calm demeanor during periods of high volume or unusual events; sets a positive example for the shift team.
• Develops positive relationships with partners by addressing motivation, needs, and concerns.
• Engages with customers to understand their needs and the needs of the community.
• Models a customer-first attitude and ensures partners deliver legendary customer service.
• Supports store operations by responding to immediate needs and utilizing external resources (Partner & Asset Protection, Partner Resources, Food & Beverage).
• Reviews store environment and business indicators to identify opportunities for improvement and provides coaching and direction to the shift team.
• Supports implementation of company programs and action plans to achieve operational and organizational objectives.
• Recognizes and reinforces partner and team accomplishments; makes recommendations for new methods of recognition.
• Provides coaching, feedback, and mentoring to partners; makes effective recommendations on employment decisions to the General Manager.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent preferred.
• 2 years of progressively responsible retail experience.
• 1 year customer service experience in a retail or restaurant environment.
• Experience in directing the work of others.
• Open availability, including nights, weekends, and holidays.
• Knowledge of retail environment, including operations, personnel management, and customer service.
• Strong interpersonal, problem-solving, and team-building skills.
• Effective oral communication skills.
• Ability to act with a “customer comes first” attitude and deliver service that meets or exceeds expectations.
• Ability to work in a fast-paced and changing environment.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively verbally and in writing in English.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve problems and make sound decisions in standardized and changing situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The noise level is usually moderate to high. This role requires handling sensitive and confidential information with integrity and discretion.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing for long periods of time.
• Ability to lift up to 40 lbs.
• Ability to bend, reach, and move quickly in a fast-paced environment.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!