Job Description

The Assistant General Manager (AGM) at Sbarro supports the General Manager in leading all aspects of restaurant operations in our Fultonville, NY location. This includes team leadership, customer service, food quality, cost control, and ensuring that the store operates efficiently and profitably. The AGM is a hands-on leader who models Sbarro's values while maintaining a positive, high-performance work environment.

Key Responsibilities:

• Assist in managing daily operations, including food preparation, guest service, and cleanliness.
• Supervise, coach, and motivate team members to achieve performance and guest satisfaction goals.
• Ensure compliance with Sbarro's standards for food safety, sanitation, and quality.
• Lead shifts effectively and step into the GM role in their absence.
• Help with hiring, onboarding, and scheduling staff to ensure optimal coverage.
• Monitor and manage labor costs, food costs, inventory, and waste.
• Resolve customer issues promptly and professionally to maintain satisfaction and brand loyalty.
• Ensure all team members comply with policies, procedures, and local/state regulations.
• Assist in marketing promotions and suggest operational improvements to drive sales.

Qualifications:

• High school diploma or equivalent required; some college or hospitality training preferred.
• Minimum of 1–2 years of restaurant management or supervisory experience (QSR or pizza concept preferred).
• Strong leadership, problem-solving, and decision-making skills.
• Solid understanding of restaurant operations, including scheduling, inventory, and labor control.
• Excellent communication and interpersonal skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• ServSafe certification or food handler’s card (or willingness to obtain).