Job Description
Job Location: Seaport - Boston, MA 02210
Position Type: Full Time
Salary Range: $28.22 - $30.11 Hourly
Travel Percentage: None
Job Shift: Any
Job Category: Retail
Boston Seaport | New Shop Opening!
Full-Time | $58,697-$62,628 + Quarterly Bonus Potential
Salt & Straw is expanding to Boston!
We’re looking for experienced Assistant General Manager to support our first shop, bring our creative, community-driven vision to life, and help shape the future of Salt & Straw in Botson—alongside our General Manager.
In this role, you’ll support the launch of our first Boston shop, help build and develop strong team, ensure operational excellence, and contribute to creating a shop that becomes a true neighborhood destination. Combining hands-on leadership with operational execution, you’ll play a key role in bringing our vision to life.
What Assistant General Managers Do
Assistant General Managers support the overall success of the shop by leading people, operations, and guest experience.
You will:
- Partner with the GM to achieve operational, cultural, and financial goals
- Lead shifts, ensuring smooth operations and exceptional guest experiences
- Plan and execute daily shift schedules, task assignments, and team safety
- Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers
- Support recruiting, hiring, onboarding, training, and retention of a high-performing team
- Manage cash transactions, inventory, and ensure product quality and food safety
- Assist with payroll, supplies, shop communications, and daily documentation
- Monitor labor and sales performance and support monthly P&L insights
- Partner on maintenance needs and vendor communications
- Deliver memorable hospitality, share flavor stories, and resolve guest concerns
- Step into team roles as needed and participate in community events
What You’ll Get
We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.
💰 Performance Bonus Plan tied to your impact and shop success
💵 Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months
🏥 Medical, dental & vision insurance options starting your first month
🛌 Paid Time Off: Start with 2 weeks PTO, grows from there
🎉 Paid Holidays: 12 paid holidays/year
🤒 Paid Sick Time: Stay home, stay well, get paid
🌿 Two Days Off in a Row (a rarity in retail!)
🧠 Mental Health Support: On-demand access 24/7/365 for you and your family
📚 Educational Support: Up to $1,800/year to support your learning goals
🧁 Team Discount: 30% off all the magic
🍦 First Dibs on Flavors before the public
🐾 Pet Insurance (because pets = family)
💳 Flexible Spending Accounts, Accident & Critical Illness Insurance, and more
This Role Might Be Right If You:
- Have a high school diploma/GED
- Bring 2+ years of food service, fast-casual dining, or hospitality experience
- Have 18+ months of progressive leadership experience
- Have led teams of 10+ Team Members in a high-volume environment
- Know how to coach, develop, and support people with clarity and care
- Are excited to grow into greater leadership responsibility
- Are 18+ and available to work evenings, weekends, and holidays
QualificationsWage Transparency
We are actively embracing pay transparency by disclosing the hiring wage for this role as $28.22-$30.11, highlighting its full earning potential within the broader range of $28.22.-$34.50.
Important Notes
Food Allergy Warning
This role involves working in an environment where common food allergens are present, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.
Equal Employment Opportunity
Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
E-Verify Participation
We participate in E-Verify to confirm work authorization.
Our Values
Create the Unbelievable
Show Up Generously
Act with Thoughtful Curiosity
Share Human Kindness
Make It Count
These values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.
