Job Description

Join the team at the Moxy Hotel & Residence Inn Portland Thompson’s Point, a brand-new dual-branded Marriott hotel bringing fresh energy, style, and hospitality to one of Portland’s most exciting waterfront destinations, newly opened in July 2026. As home to the first Moxy hotel in Northern New England, this is a chance to be part of something new from the very beginning — welcoming guests to a vibrant stay steps from Thompson’s Point’s concerts, events, dining, and culture.

As Assistant General Manager, you'll partner with the General Manager to oversee daily hotel operations, coach and develop associates, ensure exceptional guest satisfaction, and maintain the highest standards across every department. This is not a desk job—our leaders are visible, engaged, and willing to jump in wherever needed to support their teams and guests.

If you're passionate about hospitality, enjoy developing people, and are ready to grow your career with a company that's expanding, we'd love to meet you.

Why Colwen Hotels?

At Colwen Hotels, we believe hospitality starts with great people. Built on hard work, integrity, and authenticity, we've created a culture where innovation is encouraged, collaboration is celebrated, and career growth is a priority.

With a portfolio of 49 hotels across 9 states and continued expansion on the horizon, we offer exciting opportunities for professional development, leadership growth, and long-term career advancement.

What You'll Do

As our Assistant General Manager, you will:

• Lead the day-to-day operations of the hotel, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Deliver exceptional guest experiences by ensuring every department consistently exceeds service expectations.
• Coach, mentor, and motivate associates while fostering a positive, inclusive, and high-performing team culture.
• Assist with recruiting, hiring, onboarding, training, and ongoing performance development.
• Support financial goals by helping manage budgets, labor, expenses, and overall hotel profitability.
• Champion service excellence through continuous training, quality assurance, and operational consistency.
• Recognize and celebrate team achievements while driving associate engagement initiatives.
• Build strong partnerships across all hotel departments, including Sales, Finance, Food & Beverage, and Maintenance.
• Conduct daily property walks to ensure cleanliness, safety, brand standards, and operational excellence.
• Maintain compliance with all Colwen Hotels and brand standards.
• Lead by example—rolling up your sleeves and stepping in wherever support is needed.

What We're Looking For

• 3+ years of hotel management experience.
• A genuine passion for hospitality and creating memorable guest experiences.
• Proven leadership skills with the ability to inspire, coach, and develop teams.
• Strong organizational, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office and hotel management systems.
• Dependable, adaptable, and committed to operational excellence.

What We Offer

We believe in taking care of our team with a comprehensive benefits package that supports your health, financial well-being, and career growth.

Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Supplemental Insurance Options
• Generous Paid Time Off
• Employee Assistance Program (EAP)
• 401(k) with Traditional & Roth Options plus Employer Match
• Hotel Travel Discounts for Associates and Eligible Family Members
• Exclusive Discounts on Travel, Entertainment, and Retail
• Ongoing Training and Leadership Development
• Career Advancement Opportunities within our growing portfolio

Join Our Team

If you're ready to make an impact, lead an exceptional team, and grow your hospitality career with one of the region's fastest-growing hotel management companies, we encourage you to apply today.

Colwen Hotels is proud to be an Equal Opportunity Employer (EEO M/F/D/V).