Job Description

Miss J’s Cafe is seeking an energetic and dedicated Assistant General Manager (AGM) to support the General Manager in overseeing all aspects of day-to-day operations. The AGM ensures the smooth and efficient running of the diner, delivering excellent customer service, maintaining food quality and safety standards, and supporting a positive and motivated team environment.

Key Responsibilities:

Operational Support

• Assist the General Manager with daily operations including opening/closing procedures.
• Oversee dining room and kitchen operations during shifts to ensure smooth service.
• Manage inventory, ordering, and deliveries to ensure stock levels meet business needs.
• Ensure compliance with health, safety, and sanitation regulations.

Staff Supervision

• Lead by example and supervise front- and back-of-house staff.
• Assist with hiring, onboarding, training, and scheduling of team members.
• Coach and support staff to maintain high performance and guest satisfaction.
• Help resolve employee conflicts and promote teamwork and a positive workplace culture.

Customer Service

• Monitor service quality and address customer concerns in a timely and professional manner.
• Promote a welcoming and friendly environment consistent with Miss J's Diner's brand and values.
• Step in to serve guests when necessary to ensure timely and excellent service.

Financial Responsibilities

• Assist in achieving sales and profitability targets.
• Monitor labor costs, reduce waste, and help manage operational expenses.
• Review daily sales reports and work with the GM to implement cost control strategies.

Requirements

2+ years of experience in a supervisory or assistant management role in the restaurant industry.

Strong leadership, communication, and organizational skills.

Passion for customer service and hospitality.

Knowledge of food safety standards and basic business operations.

Availability to work flexible hours, including nights, weekends, and holidays.