Job Description

From the best Neapolitan pizza to offering service relentless in quality, Pizzeria Libretto delivers a

memorable experience - turning guests into raving fans. Our Assistant General Manager maintains and

drives these messages by overseeing and inspiring the daily FOH service operations.

Our Assistant General Manager is responsible for the development, growth, recruiting and leadership of

all front of house (FOH) staff in pursuit of continually exceeding guest expectations. Supervise/ direct

employees in daily work activities and assist the General Manager.

Assistant General Managers will be expected to complete job duties as requested in a prompt and

organized fashion, abiding by the standard checklist and quality specifications as provided by the

General Manager.

PRIMARY RESPONSIBILITIES

• Assist the General Manager in daily operations
• Provide all guests with warm, knowledgeable and professional service at all times
• Be present and visible on the floor during service, providing assistance to servers and their sections as needed.
• Strive to reach company goals in sales, service, quality and appearance of restaurant
• Maintain cleanliness/ working condition of all equipment through personal inspection, follow the restaurant’s preventative maintenance programs
• Address/ handle any escalated customer complaints
• Conduct routine follow up with staff to ensure weekly cleaning duties and opening/ closing duties are being performed as expected and lists for each are being updated regularly
• Complete scheduling for FOH staff on 7Shifts while working in line with budgets and targets
• Address concerns/ issues regarding the wine/beverage list with Senior Management and communicate any changes to team
• Place orders as needed via Notch, oversee ordering of extra supplies for events, maintain supply of restaurant T-Shirts, glassware and FOH smallwares
• Monitor OpenTable system, ensure updates and guest info are correct
• Conduct primary interviews with potential new hires
• Other duties as assigned

Qualifications

• Preferred Hospitality Diploma

• Minimum five (5) years managing experience in a restaurant/ hospitality company

• Desirable: Minimum Level 2 (or equivalent) Wine Certificate

• Smart Serve certification required

• Knowledge and understanding of wines, spirits and all alcoholic beverages

• Ability to work efficiently and consistently in a fast paced environment

• Proven ability to lead a team, be a motivational team player

• Have the ability to carry a weight/ physical workload of up to 40lbs

• Be able to work in standing position for long periods of time (up to 8 hours)

• Excellent problem solving and customer service skills

• Strong interpersonal and verbal communication skills

• Strong sense of ethics, values

• Self-motivated and organized

Additional Information

Salary Range: $50,000 - $55,000 plus gratuities

AI Disclosure

To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation

Pizzeria Libretto is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.