Lafrance Hospitality

Assistant General Manager- Courtyard by Marriott, Littleton, MA

Lafrance Hospitality  •  Lowell, MA (Onsite)  •  2 hours ago
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Job Description

We looking to add an experienced hospitality leader to join our Award Winning Courtyard team!

We are looking to fill the role of Assistant General Manager at the Courtyard by Marriott, Littleton, MA.

As the Assistant General Manager you will work hand in hand with our General Manager to ensure the smooth operations of the property for both the hotel and the hotel bistro.

The Assistant General Manager works with all departments within the hotel to provide outstanding guest service and maintain the highest standards of excellence.

If you feel that you are a match for this team and can bring an engaging personality and have a passion for hospitality, this is the job for you.

Daily Pay - Get Paid Any Day!

Pay: Salary

Schedule: Mid- shift & evenings- weekends & holiday availability

Job Type: Full- Time

keywords: hotel management, assistant, hospitality, hotel assistant general manager

Responsibilities:

  • Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
  • Lead/ assist in the daily operations of the hotel Bistro
  • Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.
  • Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
  • Ensure compliance with Marriott and Lafrance standards.
  • Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
  • Manage the housekeeping/laundry department as well as some housekeeping responsibilities.

Requirements

  • Prior brand hotel experience preferred
  • Prior knowledge in food & beverage
  • Minimum 1-3 years hotel Front Desk experience OR prior Property Management experience
  • Detail oriented with emphasis on building guest relationships
  • Must be available to work a flexible schedule

Benefits

  • PTO & 401K
  • Health & Dental
  • Bonus Program
  • Brand Wide Room Discounts
  • Company Wide Room Discount Program
  • 90 day Review & Annual Review Program
  • Extensive Room for Growth
  • Paid Training
Lafrance Hospitality

About Lafrance Hospitality

Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division. Our current hotels include Hilton, Marriott, IHG and Choice properties. With our team of esteemed professionals, depth of experience, proven strategies and commitment to providing an outstanding guest experience, Lafrance Hospitality provides a complete range of management services. Our small size affords our team the opportunity to focus on each hotel’s individual markets and needs, and apply our core principles; hiring, training and retaining the best team members, exceeding guest expectations, and maintaining streamlined, efficient operations.

Lafrance Hospitality's corporate office consists of dedicated team members in all aspects of development and operations. Lafrance Hospitality has the ability to provide consulting and management services in all aspects of operations; finance, sales and marketing, development, daily operations and human resources. In addition, we provide distressed asset management and receivership services to ensure distressed assets run in a cost effective manner during the critical transition phase. Our hands on approach in daily operations have contributed to the success of each of our properties.

Our vision is to be the PREMIER Hospitality Company by employing the VERY BEST PEOPLE, trained and empowered, to deliver a QUALITY product with SENSATIONAL service to every guest, every time.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Westport, MA
Year Founded
1955
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