Job Description

About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness:  prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role:
The Assistant General Manager will assist in overseeing the daily operations of the Flow House. This role supports property operations, leasing, resident relations, and financial performance while ensuring a positive living experience for all residents.

Reponsibilities:

Resident Relations:
• Respond to resident inquiries, concerns, and complaints in a professional and timely manner.  Maintain regular communication with residents and proactively address residents’ concerns to maintain an elevated resident experience.
• Act as a liaison to the Board, partnering to resolve any issues or questions in a timely fashion. 
• Support community events and initiatives to foster positive resident engagement.
• Assist in enforcing property rules and policies to ensure a safe and harmonious environment.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a fluid environment and work peacefully with co-workers and residents.
• Follow the Company’s established procedures related to evictions with proper notice requirements and represent the property as required in court hearings and eviction proceedings.
Financial Management:
• Assist in the collection of payments, security deposits, and other fees.
• Prepare and submit daily, weekly, and monthly financial reports as required.
• Accurately enter all approved bills into the property accounting system, scan all invoices to the community’s data drive, and submit them to accounting for processing.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce lease terms to maximize revenue.
Property Operations:
• Partner with the facilities team to manage maintenance requests and ensure timely completion.
• Conduct property inspections to maintain curb appeal, safety standards, and compliance with regulations.
• Coordinate with vendors and contractors for property-related services.
• Manage the operation of the community in compliance with company policies, procedures, and business practices.
Administrative Support:
• Maintain accurate records of resident information, leasing agreements, and financial documentation.
• Assist with managing budgets, monitoring expenses, and identifying cost-saving opportunities.
• Support compliance with Fair Housing laws, local, state, and federal regulations.
• Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees if applicable, and processing the disposition in accordance with established procedures and legal requirements.

Ideal Background:

• Active Florida Community Association Management (CAM) license required 
• Bachelor's Degree or equivalent experience preferred
• 2+ years of experience managing property operations, employees and vendors in a Class A high-rise multifamily or condo building
• Experience with sales, marketing, and financial data required
• Proficiency in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word) required
• Strong customer service, problem solving, and interpersonal skills 
• Strong organizational skills and attention to detail 
• Ability to work in a fast-paced environment and manage multiple priorities
• Understanding of Fair Housing regulations and compliance
• Knowledge of rental contracts and property and anti-discrimination laws preferred
• Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred

Benefits• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)• Paid time off and 13 paid holidays• 401(k) retirement plan• Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.