Job Description

The Assistant General Manager, Airport Parking assists the General Manager on a full-time basis and will be responsible, under the direction of the General Manager, for the administration and operation of the parking facilities.

The following is a listing of major duties performed by the Assistant General Manager

· Plan, organize, and direct the work required of the entire administrative, supervisory, cashier, and utilize employees engaged in operating the public parking lots at the Facility.

· Abide by and ensure adherence to established policies, rules procedures and regulations of the Port Authority as applicable at the Facility.

· In the absence of the General Manager, assumes the position and duties of the General Manager, as the senior official in charge.

· Initiate and direct the orientation of new employees as well as efforts designed to improve the efficiency of employees already on duty.

· Maintain close liaison with and assure the cooperation of each supervisor with members of the Port Authority's Audit Division on matters of revenue accountability and security.

· Maintain proper liaison with the Port Authority Facility Manager or his/her duty designated representative on day-to-day operational problems.

· Assist in achieving an acceptable level of public relations by all employees at the Facility, instructing employees to render the utmost courtesy in dealings with the public.

· Assist in setting and enforcing standards for parking employees, personal appearance and demeanor, including, but not limited to, attitude, personal contact with patrons, and uniform attire.

· Aid the General Manager in observing and evaluating each supervisor's performance in the supervision of the parking employees under such supervisor's direction including the conducting of unannounced personal inspections at various times of the day and week to effect such observation and evaluation.

· Review all records and reports and take necessary action directly or through supervisors, to correct errors and improve the proficiency of Airport parking lot management and services employees' .

· Assist in developing and forwarding to the Port Authority suggestions for improving service, the means for which are beyond the responsibility or its capacity to control.

Education:

• Bachelor’s degree or equivalent experience.

Experience:

• 1 to 3 years of experience.

Other:

• Ability to adjust work schedule as needed to support the operation.
• Ability to effectively lead a staff of direct reports.
• Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.
• Basic understanding of computer programs, including Microsoft Office.
• Ability to work in a fast pace work environment.
• Ability to resolve issues under tight timeframes and pressure.
• Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
• Excellent team building and planning skills.
• Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.
• Respond to emergencies at night and on weekends as needed.
• May be required to travel via automobile to meetings and work-related functions.
• Work environment may require extended time standing, walking, and lifting. May also be exposed to hazardous chemicals.