Job Description

Legum and Norman, an Associa company, is hiring an Assistant General Manager for its condominium community in Silver Spring, MD.

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities:

• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Hourly pay rate: $31-$34.

Qualifications

• 2+ years of administrative and clerical support experience. in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.