Job Description

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ASSISTANT GENERAL MANAGER

The Assistant General Manager reports directly to the General Manager and leads daily club operations, with most operational department heads reporting to the AGM. The role aligns departments around service standards, coordinates operational delivery, and holds leaders accountable for team performance and the member experience. The AGM implements operating procedures and uses key performance indicators to assess results and address service gaps.

The AGM maintains an active presence throughout the club, including dining venues and key events, building relationships with members, homeowners, and guests while ensuring concerns and requests receive timely attention. Leadership responsibilities include hiring, training, evaluating, and developing department heads and staff, supported by regular communication and clear performance expectations.

In partnership with the General Manager, the AGM supports financial oversight, including review of the income statement, balance sheet, cash flow, and capital budget, and contributes to project management and strategic planning. The AGM keeps the General Manager informed of operational performance, emerging issues, and matters requiring direction.

KEY RESPONSIBILITIES

Club Operations

• Lead daily club operations through directly reporting department heads, ensuring coordination and consistent service across departments.
• Translate Discovery Land Company’s mission, values, and service standards into daily operating practices.
• Implement and monitor operating procedures to maintain service quality and address performance gaps.

Member Relations

• Build relationships with members, homeowners, and guests through regular engagement, responsive communication, and timely resolution of concerns.
• Develop and coordinate programs and events that reflect member interests.
• Coordinate homeowner requests and preparations across relevant departments.
• Maintain a visible presence in food and beverage venues and at key events to assess service and member satisfaction.

Financial Management

• Support the General Manager in reviewing the income statement, balance sheet, cash flow, and capital budget, and contribute to project management and strategic planning.

Leadership and Staff Management

• Lead recruitment, training, and development of department heads and staff, reinforcing service standards, professionalism, and adherence to club policies.
• Set performance expectations, conduct evaluations, and address development needs and disciplinary matters.
• Lead daily 15-minute operational briefings and weekly one-on-one meetings with direct reports to review priorities, resolve issues, and maintain accountability.
• Provide the General Manager with a concise daily email summarizing operational highlights, concerns, and follow-up actions.

CANDIDATE QUALIFICATIONS

• At least six years of leadership experience in an established luxury hospitality environment.
• Demonstrated strength in performance management and team development.
• Sound financial knowledge, familiarity with critical-path planning, and strong proficiency with operational technology and business systems.
• Excellent verbal and written communication, presentation, and interpersonal skills.
• Demonstrated ability to achieve results, adapt to changing priorities, solve problems, and think strategically.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and shifts exceeding eight hours.

EDUCATIONAL QUALIFICATIONS

• A bachelor’s degree is preferred, with a focus on Hospitality Management.
• Substantial private club or hospitality experience will be considered in lieu of the degree.

What do we offer?

Work-Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local.

If you have what it takes and want to build a career , this is the place for you!

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