Job Description

The Assistant General Manager plays a critical role in supporting and executing all aspects of Altitude's daily operations, including guest services, food and beverage, staff training, and facility management. This position works directly with the General Manager to reinforce operational excellence, uphold cultural standards, and ensure an exceptional guest experience.

Key Responsibilities

General Operations

• Support the General Manager in all operational and administrative functions.
• Coach, motivate, and develop a large and diverse team through effective written and verbal communication.
• Oversee daily facility operations, including financial reporting and inventory management.
• Establish, implement, and uphold all Altitude standards, procedures, and expectations.
• Manage labor, spending, and expense tracking within established guidelines.
• Develop team performance by setting profitability goals and recognizing positive behaviors.

People Leadership

• Recruit, hire, and onboard top talent.
• Set clear performance expectations and hold team members accountable in alignment with brand standards.
• Ensure execution of all training programs to equip employees for excellent guest service and operational success.
• Foster a positive workplace culture that supports staff retention.
• Maintain staffing levels that balance business needs with team member well-being.
• Lead through visible motivation, recognition, and accountability.
• Identify and develop high-potential employees for advancement within the park or broader organization.

Sales & Business Performance

• Execute sales and marketing initiatives in partnership with the support center team.
• Manage budgets and operational plans to meet or exceed financial performance targets.
• Set, communicate, and track departmental and individual performance goals.
• Adjust operational strategies as needed to respond to changing business conditions.

Guest Services

• Deliver an exceptional, on-brand Altitude guest experience through high operational standards.
• Seek out and utilize guest feedback to improve team performance and service quality.
• Maintain a safe, clean, and secure environment for all guests and staff.

Qualifications & Skills

• Minimum 1+ year of experience leading a team in a customer service, retail, hospitality, or entertainment environment.
• Demonstrated ability to recruit, motivate, develop, and retain high-performing team members.
• Strong leadership presence with the ability to mentor and lead by example.
• Proven ability to achieve financial targets and manage operational budgets.
• Ability to work days, nights, weekends, and holidays as required.
• Comfortable working in a fast-paced environment with frequent distractions.
• Ability to lift and carry 50+ pounds regularly.
• Consistently maintain a professional image and demeanor.