Job Description

LA CONDESA is hiring for an ASSISTANT GENERAL MANAGER

La Condesa is inspired by the culture, energy, and cuisine of Mexico City's namesake bohemian neighborhood, located in the heart of downtown Austin's 2nd Street District. This energy translates to a positive, teamwork-driven spirit and passion for serving our guests as well as our community. Our seasonally changing menu further reflects our commitment to sustainability through responsible sourcing of only the best ingredients from our local farmer community. We also legit have the best margaritas in all of Austin. Ask anyone.

The Assistant General Manager (AGM) will provide leadership and management support to staff while overseeing day-to-day operations. You will educate, empower, and inspire the team to grow and develop while teaching best practices and sharing your passion for food and beverage. You will be an operational contributor as well as a proactive problem solver – willing to recommend ideas for the overall success of the team. A successful AGM will bring a strong sense of pride and ownership to the restaurant and be proactive in their understanding of, and input on team development and service standards.

What you'll do:

• Oversee day-to-day restaurant operations, including opening and closing procedures
• Supervise and lead the food and beverage team including hiring, training, scheduling, and performance management
• Maintain an active presence throughout the restaurant leading daily line-ups, conducting daily walk-throughs, developing team members, and coordinating regular departmental meetings
• Maintain an awareness of team members' needs by having eyes on all sections of the floor, host stand, bar well, expo, and bussing areas and support all FOH departments as needed
• Set performance expectations and provide ongoing training and development opportunities
• Oversee the recruitment and training of new team members; plan, document, implement, and monitor training programs
• Guide the quality of the guest experience and service execution; create and implement innovations to enhance the guest experience
• Ensure a high level of guest satisfaction by resolving guest feedback and applying corrective measures as needed
• Maintain a level of awareness of the outlet’s ambiance including lighting, temperature, decor, and audio levels
• Oversee reservations to optimize seating and accommodate guest preferences
• Monitor food and beverage quality, presentation, and timing of service
• Monitor staff to ensure properly executed service, positivity, and enthusiasm
• Manage food and beverage inventory, ordering supplies, and controlling costs to meet budgetary goals
• Manage budgets, track expenses, and implement cost-saving measures
• Build and maintain positive relationships with guests
• Ensure all food and beverage operations comply with health and safety regulations and standards
• Review and analyze financial reports, including profit and loss statements and balance sheets
• Work closely with event sales to ensure the successful execution of private events
• Supervise the outlet in the absence of the General Manager

Who you are:

• You believe in hospitality, deeply and passionately.
• You’re adaptable and not afraid to jump in and get your hands dirty.
• You’re forward-thinking and proactive.
• You are a leader. You're dedicated to developing with your team and creating a holistic sense of mission.
• You use your time wisely and are an expert at prioritizing.
• You are solutions-oriented and have the confidence to make fast-paced decisions.
• You believe in learning and personal growth; you show up as a contributor, not a spectator.
• You stay organized and can write and prepare accurate reports with sharp attention to detail.
• You're able to work flexible hours in a high-volume environment.
• A plus: You have 3+ years of experience in a hospitality or service industry leadership role.

BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 20% annual bonus eligibility for all salaried associates
• Paid time off
• Research/culinary travel opportunities for senior staff
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.