Sushi by Scratch Restaurants: Sushi|Bar Los Angeles is actively recruiting for an outgoing Assistant General Manager who is interested in taking on a new challenge. The ideal Assistant General Manager is capable of engaging with our guests and guiding through a unique Michelin caliber dining experience.
MAIN DUTIES The role of the Assistant General Manager (AGM) is to provide primary support to the General Manager, and Chef de Cuisine when necessary. The AGM will need to possess, deliver, practice and utilize strong management and leadership skills; quick and fair decision making abilities; and a strong work ethic. The position is responsible for the various tasks involved in the overall operation of the store, including measuring business trends and maximizing sales/profitability, and scheduling staff. The position requires availability to work full-time and occasional extra shifts. Must also be available to be on-site, via email or phone to address pressing restaurant needs, during and outside of your scheduled shifts.
Job Duties
● Uphold Scratch Restaurant Group standards and ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest services.
● Responsible for assistance, coordination, management and execution of private dining / off-site events.
● Support the General Manager with employee hiring, terminations, disciplinary actions, performance reviews, performance improvement plans, and staff training.
● Assisting with any guest issues or complaints as they arise in a professional, prompt, effective and courteous manner.
● Responsible in assisting with preparation for payroll processing and missed punches.
● Prepare staff schedules on a weekly basis.
● Encourage healthy communication between all team members.
● Answer general inquiry emails and questions in a timely manner.
● General maintenance and upkeep of the restaurant and compliance with safety and hygiene regulations.
● Responsible for assisting in ordering, purchasing, inventory control, and managing deliveries.
● Complete other assignments, projects, duties as directed by management.
Minimum Requirements
● Ability to multi-task and prioritize projects/tasks.
● Good oral and written communication including math and reporting skills.
● Customer service attitude.
● Communication and team management abilities.
● Ability to communicate with co-workers and guests in a noisy, fast paced environment.
● Availability to work within opening hours (e.g. evenings, holidays, weekends)
● High school diploma; Servsafe certification is required.
● Ability to provide exceptional customer service both internally and externally to ensure high customer satisfaction.
● Ability to work collaboratively.
● Understands the mechanics of service.
● Ability to work with minimum supervision.
● Skills in effective time management, organization, multitasking, and prioritization.
● Maintain excellent etiquette and professional appearance on the phone and in person.
● Proficient in Outlook and Microsoft Office Products and Mac OS.
● High school equivalent mathematical skills.
● Previous experience with Tock and Toast preferred but not required.
Travel
Travel may be expected for this position.
Supervisory Responsibility
This position has supervisory responsibilities
Physical Requirements
● Satisfactory vision.
● Be able to work in a standing position for long periods of time (at least 8 hours per day).
● Be able to reach, bend, stoop and frequently lift up to 25 pounds and occasionally lift/move 50 pounds.
Other Duties as assigned.
What we offer:
- Medical, Dental, Vision after 60 days
- 401K enrollment with matching
- Paid time off and Sick time accrued
- Dining Discounts
- Education credits
- Career Advancement Opportunities
