Job Description

Are you a dynamic hospitality or wellness leader ready to step into a senior operational role within a fast-growing luxury concept? Do you thrive in high-performance environments, love building teams, and excel at delivering exceptional guest experiences?

We are hiring an Assistant General Manager for a new luxury wellness concept launching in Central London. This is a rare pre-launch opportunity to help shape a category-defining destination focused on fitness, recovery, therapy and holistic wellbeing.

The Company:

A new luxury wellness destination is launching in Central London, designed to seamlessly integrate fitness, recovery, therapy and elevated hospitality within a beautifully curated environment.

Every detail of the experience is intentionally designed — from service standards and team culture to sensory environment and guest journey — to create a premium, restorative and transformative space.

The business is pre-launch, with ambitious growth plans and a strong focus on scaling a high-end wellness offering across London and beyond.

The Role:

As Assistant General Manager, you will support the General Manager in the day-to-day leadership of the studio, ensuring operational excellence, outstanding guest experience and strong commercial performance.

You will play a key role in embedding systems, developing the team, and maintaining high standards across all departments, while also acting as a senior leader on-site.

This is a hands-on leadership role requiring both strategic thinking and operational delivery.

● Salary: £35,000–£40,000 per year

● Full-time role

● Start date: Mid-September 2026

● Weekend availability required

● Location: Sloane Square

Key Responsibilities:

• Support the General Manager in overseeing all day-to-day studio operations and ensuring seamless execution across all departments.

• Act as a senior leader on-site, setting the tone for service, culture and operational excellence.

• Deliver an exceptional guest experience and ensure consistency across all touchpoints.

• Assist in managing P&L performance, including revenue, cost control and operational efficiency.

• Support recruitment, onboarding and development of a high-performing front-line team.

• Help implement systems, processes and procedures to support scalability and growth.

• Monitor KPIs and contribute to performance reporting and improvement strategies.

• Oversee scheduling, staffing and operational coordination across departments.

• Liaise with instructors, therapists and external partners to ensure smooth daily delivery.

• Support membership growth, retention and guest engagement initiatives.

• Ensure compliance with health, safety and operational standards at all times.

• Step into leadership coverage when required, acting as point of contact in the absence of the General Manager.

The Person:

The ideal candidate is a confident, commercially minded operator with strong leadership capability and a passion for wellness, hospitality and premium guest experience.

They will likely demonstrate:

• Experience in an Assistant General Manager, Operations Manager or senior supervisory role.

• Background in boutique fitness, luxury wellness, hospitality or premium service-led environments.

• Strong leadership skills with experience supporting and developing teams.

• Good commercial awareness with exposure to KPIs, budgets or revenue targets.

• A hands-on approach combined with the ability to think operationally and strategically.

• Strong organisational skills and attention to detail.

• Excellent communication skills and the ability to work closely with senior leadership.

• A guest-first mindset and commitment to elevated service standards.

• Calm, solutions-focused approach in fast-paced environments.

• Flexibility to work shifts, including weekends.

Why Join?

• Join a luxury wellness concept at pre-launch stage.

• Work closely with senior leadership and the founding team.

• Play a key role in shaping operations, culture and guest experience.

• Strong progression potential as the business expands.

• Be part of building a category-defining wellness destination from the ground up.

Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.