Air Conditioning Contractors of America (ACCA)

Assistant General Manager

Air Conditioning Contractors of America (ACCA)  •  $95k - $120k/yr  •  Massachusetts (Onsite)  •  14 days ago
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Job Description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing the daily operations of the Company, ensuring efficiency, profitability, and top-tier customer service. This role involves managing staff, optimizing workflows, overseeing financial performance, and ensuring compliance with industry regulations.

Essential Duties and Responsibilities
The essential functions include, but are not limited to, the following

1. Operations & Team Management:
  • Oversee daily HVAC operations, including scheduling and job assignments.
  • Support field technicians, office staff, and customer service representatives.
  • Implement operational procedures to improve efficiency and service quality
2. Customer Service & Client Relations:
  • Ensure excellent customer service and address escalated customer issues.
  • Build and maintain strong relationships with clients, contractors, and vendors.
  • Monitor customer feedback and implement improvements to enhance satisfaction.
3. Financial Oversight & Sales Support:
  • Assist in budgeting, financial reporting, and cost control.
  • Support sales efforts by tracking leads, assisting with estimates, and following up on proposals.
  • Identify opportunities to grow service agreements and increase revenue.
4. Compliance & Safety:
  • Ensure company adherence to HVAC industry regulations, permits, and safety guidelines.
  • Maintain a safe work environment and ensure OSHA compliance.
  • Stay up to date on local, state, and federal HVAC regulations.
5. Inventory & Vendor Relations:
  • Monitor inventory levels and coordinate with suppliers for parts and equipment.
  • Negotiate with vendors to secure the best pricing and terms.
  • Manage fleet and equipment maintenance to ensure operational efficiency.
6. Employee Training & Performance Management:
  • Assist in hiring, training, and retaining top HVAC talent.
  • Conduct performance evaluations and provide ongoing coaching and support.
  • Foster a team-oriented culture and improve employee engagement.
Requirements
  • Experience: 3-7+ years in HVAC operations or management.
  • Education: Bachelor’s degree in business, management, or HVAC-related field (preferred).
  • Leadership: Strong leadership and team management skills.
  • HVAC Knowledge: Understanding of HVAC systems, service processes, and industry standards
  • Customer Focus: Excellent problem-solving and conflict resolution skills.
  • Financial Acumen: Experience with budgeting, pricing, and profitability analysis
  • Technology: Proficiency in CRM software, scheduling systems, and Microsoft Office Suite.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
  • Sitting for prolonged periods of time.
  • Manual Dexterity
  • Visual Demands: Prolonged use of a computer screen and reviewing documents.
  • Lifting/carrying equipment using proper safety protocols, as necessary.

Compensation: $95,000.00 - $120,000.00 per year

There are many exciting options for a career in HVACR waiting to be explored.

If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!

Air Conditioning Contractors of America (ACCA)

About Air Conditioning Contractors of America (ACCA)

The Air Conditioning Contractors of America (ACCA) is the national association of heating, ventilation, air conditioning, and refrigeration contractors.

HVACR contractors are a pillar of the American economy, responsible for our fresh food supply, ensuring modern medicine is possible, keeping information technology centers operational, and providing essential comfort and fresh air to every home, hospital, and building.

ACCA writes the nationally-recognized and manufacturer-recommended installation and maintenance standards used by professionals to ensure quality work for their customers.

We offer the best educational services in the industry, including online training, in-person classes, and an annual conference that brings together the best contractors from across the country for exciting educational content.

ACCA is the only contracting association fighting for contractor interests before legislators, regulators, manufacturers, distributors, and the media.

We build standards-driven accreditation programs that help contractors differentiate themselves in a competitive market.

And we stand up every day for our belief that, yes, some contractors are better than others!

Industry
Nonprofit & NGOs
Company Size
201-500 employees
Headquarters
Alexandria, Virginia
Year Founded
1968
Website
acca.org
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