Job Description

Company Name

Tipping Hat

Compensation: $120,000–$150,000 + Bonus OpportunityFull-Time | Year-Round | Company Vehicle Provided

American Residential Services (ARS) is the nation’s largest provider of residential HVAC, Plumbing, and Electrical services, employing over 7,000 professionals nationwide. With over 45 years of experience, we offer stability, career advancement, and industry-leading support.

Check out what we offer:

• Company-provided take-home vehicle, fuel card, and maintenance

• Medical insurance available after 31 days (low-cost plans available)

• Dental and vision insurance

• Health Savings Account (HSA) or Flexible Spending Account (FSA)

• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life insurance
• Ongoing HVAC training and clear career advancement paths
• Strong leadership support
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
• Learn more by visiting www.myarsrewards.com/

The Assistant General Manager plans and manages designated service and support operations within a service center location. Assists the General Manager in providing management support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction and high standards of service. Utilizes human resources effectively to increase business, manage workload and job costs, achieve production and margin objectives and provide quality services to customers and contractors.

Responsibilities

• Manages and develops designated service center operations staff, which includes hiring, terminating and disciplining of employees, setting work priorities, conducting staff meetings, scheduling employees, counseling employees, coordinating training, evaluating performance and directing work assignments to ensure effective operations.
• Implements operational plans and budgets to achieve profit and growth goals. Monitors departmental expenditures. Enters and maintains operational statistics to include call tracking, daily sales, technician tracking, vehicle maintenance, etc.
• Manages daily service center operations to ensure that proper procedures and guidelines are in place and followed for provision of quality installations and services.
• Performs or manages service functions to ensure quality work, competitive pricing and establishment of appropriate production goals.
• Manages support functions to ensure implementation and compliance with appropriate office procedures, records maintenance and reporting.
• May manage and coordinate warehousing functions to ensure adequate inventory levels and turns, proper material handling procedures, accuracy of stock count, timely reporting of warranty claims and proper housekeeping.
• Implements operational plans to achieve profit and growth goals. Monitors departmental expenditures.
• Participates in sales generation by actively seeking new business and assisting in the creation of sales material and training sessions. May provide ongoing sales training to staff.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Remains current on changes within the regulatory, economic and competitive environment which may affect the operations of the service center.
• Assists in the establishment, maintenance and monitoring of internal controls and policies and procedures for operational areas.
• Reviews and promotes the maintenance of a safe, accident free and healthy work environment. Oversees safety reporting.
• May assist in establishing pricing structures and labor rates.
• Monitors dispatching operation to ensure that all work is distributed evenly and appropriately to technicians based on workload, technician availability, technician expertise and priority of need.

Qualifications

Skills we're seeking:

• A High School diploma or general education degree (GED) is required with 4-6 years of experience in service operations management in the primary business of the service center.
• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. A Bachelor’s degree in business administration is preferred.
• A working knowledge of plumbing, electricity and air flow are required. Trade licensure is desired.
• A valid driver’s license is required.
• Must possess a working knowledge of local codes and general industry standards.
• Strong supervisory, communications, computer and mathematical skills are required.

How to ApplyIf you are interested in joining our team, please apply today! Applications for this position are accepted on an ongoing basis

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.