Assistant General Manager
Welcome Break, Ramada Newport Pagnell, MK168DS
Full‑time role | Rewarding salary package up to £29,000 with annual scheme | £10 meal allowance every shift
Ready to take the next step in hotel leadership? As an Assistant General Manager at our Welcome Break [Days Inn/Ramada] hotel, you’ll support the Hotel Manager to deliver brilliant standards, a warm welcome and a smooth guest experience, helping the hotel run like clockwork, even when it’s busy.
You’ll be the Hotel Manager’s right hand, supporting day‑to‑day operations across reception, housekeeping and maintenance You’ll lead from the front on shift, help plan rotas and routines, keep an eye on costs and stock, and make sure rooms and public areas are always guest‑ready. You’ll also step up as duty manager when needed, handle guest feedback and escalations calmly, and help keep the hotel safe, compliant and audit‑ready.
This role could be a great fit if you:
What you’ll get as an Assistant General Manager at Welcome Break:
Due to responsibilities within the Assistant Manager role, applicants will need to be 18 years of age or over.
About Welcome Break
Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Welcome Break is one of the UK’s leading motorway service area operators, running 53 service areas and 31 hotels across the UK. Welcome Break amenity buildings, fuel forecourts, EV charging and hotels are open 24 hours a day, 365 days a year and attract 85 million customers annually.
We've been around for over 60 years and are in locations across the UK. Our 5,000+ strong team strive to proudly and passionately offer our customers’ world class hospitality and retail brands such as Starbucks, KFC, Burger King, Subway, Waitrose and WHSmith, as well as hotels under the Ramada and Days Inn brands. We are majority owned by Applegreen, a global leading roadside convenience retailer, with operations across the UK, Republic of Ireland and the USA.
Our business is about people, the 85 million people who visit our sites each year and the teams who make the business the success it is. Every one deserves to get a warm welcome and enjoyable break with the very best service, facilities, food and drinks we can provide.
Providing customers with a welcome break is really important to us. Every day here is as challenging as it is enjoyable, as rewarding as it is fun. We believe that the same should be true once our working day is over, so we do everything we can to make sure our teams can get their work/life balance just right!
Everyone has an equal opportunity to succeed at Welcome Break. To make sure that those achievements are recognised, we have many recognition schemes, most of which are peer to peer recognition. What’s more, we work hard to build a culture of openness, listening to customers and our own people so we can identify opportunities to improve service, innovation and engagement.
