Paradies Lagardère is seeking a motivated and hands-on Assistant General Manager to support daily operations within our Dining & Retail Division at DFW Airport. This leadership role is ideal for someone who thrives in a fast-paced environment, enjoys developing teams, and can balance operational execution with exceptional guest service.
As the Assistant General Manager, you will support overall business operations by helping lead teams, driving service standards, and ensuring daily execution runs smoothly across the operation. This role requires a leader who can step in where needed, support employees during peak business periods, and maintain a strong operational presence on the floor.
You will partner closely with leadership to help drive staffing, training, guest satisfaction, operational compliance, and overall business performance in a high-volume airport environment where timing, urgency, and teamwork are essential. Humanity’s natural state is apparently buying snacks five minutes before boarding and panicking at the register.
Operations Leadership
Support daily operations to ensure efficiency, organization, and execution throughout all shifts. Assist with opening, closing, staffing coverage, and operational flow during high-volume periods.
Guest Experience
Help deliver a fast, friendly, and professional guest experience by supporting service standards, resolving guest concerns, and maintaining a welcoming environment for travelers.
Team Leadership & Development
Assist with recruiting, training, coaching, and developing team members. Support accountability, employee engagement, and a positive team culture focused on teamwork and performance.
Staffing & Scheduling
Partner with leadership to ensure proper staffing levels are maintained. Support hiring initiatives, onboarding, scheduling, and shift coverage as needed.
Operational Compliance
Ensure compliance with company policies, safety standards, food safety guidelines, cash-handling procedures, and airport operational requirements.
Inventory & Cost Control
Assist with inventory management, ordering, minimizing waste, and maintaining operational efficiency to support business goals.
Problem Solving & Execution
Quickly address operational challenges, staffing gaps, guest concerns, and service issues while maintaining professionalism and urgency in a fast-paced environment.
This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.
Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.
We bring 60+ years of experience in creating pioneering trends, developing innovative shopping and dining options and delivering engaging experiences for airport travelers across North America. Our expertise in international, national, local and proprietary brand development and management is industry renowned and complements our unrivaled proficiency and passion in delivering exceptional customer service, superior designs and award-winning operations.
Paradies Lagardère
• $1.6 Billion Sales
• 550+ Retail Stores
• 220+ Restaurants and Bars
• 90+ Airports
• 10,000+ Associates
Opening our first airport store in 1960 and then igniting a retail revolution two decades later, we continue today as the premiere airport retailer in North America. Driven by consumer research and developed by innovative teams of designers, architects, merchants and operators, our extensive variety of retail solutions leads the industry in creativity, inspiration and customer centricity.
Our Dining Division is a true restaurateur. We specialize in experiences. This is achieved with the most attractive brand portfolio in the industry, inspiring and creative restaurant designs, and a self-proclaimed and playful “maniac” approach to industry-leading hospitality.
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