Job Description

About Beds & Bars

Beds & Bars is a leading operator of tourist accommodation and entertainment venues across Europe, with backpacker hostels, bars, and traditional British pubs in 12 cities and eight countries. At the core of what we do are the four cornerstones of the experience we strive to deliver: safety, security, fun, and value for money.

Our motto, “Live Your Life,” reflects our passion for people, whether it’s our team members, guests, or customers. We are committed to creating a dynamic and inclusive environment where everyone can thrive.

The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing day-to-day operations, ensuring efficiency, and achieving business goals. This role is integral to managing teams, delivering exceptional guest experiences, and optimizing operational performance across departments.

The AGM role requires excellent leadership, problem-solving, and organizational skills to maintain service standards, address challenges, and promote a welcoming atmosphere for guests and staff alike. Flexibility is key, as the role involves evening, weekend, and holiday shifts to meet the demands of a dynamic, fast-paced environment.

Key Responsibilities

Operational Oversight

• Supervise daily operations across all departments, ensuring efficiency and consistency.
• Support smooth workflows in areas such as guest check-ins, housekeeping, food & beverage, and property maintenance.

Guest Services

• Deliver exceptional guest experiences by addressing concerns and providing excellent service.
• Gather and analyze guest feedback to implement improvements and maintain satisfaction.

Team Supervision and Leadership

• Hire, train, and schedule team members and department managers to ensure performance and morale.
• Provide guidance, conduct performance reviews, and foster a collaborative work culture.

Conflict Resolution

• Handle guest complaints and team conflicts effectively, ensuring positive outcomes.

Financial Management

• Assist the GM in managing budgets, controlling costs, and driving profitability.
• Monitor expenses, occupancy rates, and operational efficiency to meet financial targets.

Health, Safety, and Compliance

• Ensure compliance with health, safety, and legal standards, including fire and hygiene regulations.
• Conduct routine inspections to identify and resolve potential risks.

Inventory and Supplies

• Oversee inventory management, coordinating with vendors to ensure quality and cost-effectiveness.

Marketing and Events

• Collaborate with the marketing team to promote the hostel and drive engagement through social media and campaigns.
• Plan and execute events and activities to enhance the guest experience.

Property Maintenance

• Coordinate with maintenance teams to ensure facilities are in top condition and address repairs promptly.

Reporting and Documentation

• Maintain accurate records of operations, financial performance, and team schedules.
• Prepare reports for the GM to support strategic decision-making.

Skills & Attributes

Leadership and Team Management

• Proven ability to motivate and manage diverse teams effectively.

Customer Service Excellence

• Strong commitment to ensuring guest satisfaction and resolving issues proactively.

Problem-Solving and Decision-Making

• Quick thinking and sound judgment to handle operational challenges.

Operational Expertise

• Proficient in managing budgets, scheduling, and cross-department coordination.

Adaptability and Resilience

• Flexibility to adjust to shifting priorities in a dynamic environment.

Communication and Interpersonal Skills

• Strong verbal and written communication to engage with guests, team members, and vendors.

Technology Proficiency

• Familiarity with management software, POS systems, and other relevant tools.

Physical Requirements

• Ability to stand and walk for extended periods during shifts.
• Capability to lift and carry items up to 30 pounds.
• Comfort working in varying environmental conditions, such as heat, cold, or confined spaces.
• Stamina to manage physically demanding shifts, including weekends and holidays.

Training and Development

At Beds & Bars, we invest in your professional growth through our award-winning Footsteps Program, a structured career pathway designed to take you from entry-level roles to General Manager in just five steps.

What You’ll Gain:

• On-the-job learning, workshops, and e-learning modules tailored to your role.
• Advanced training in leadership, crisis management, business development, and P&L management as you progress.
• Access to Mapal powered by Flow, an online training platform for continuous development.

With our support, you’ll have the tools and opportunities to achieve your personal and professional goals.

Why Join Us?

• Be part of an innovative and thriving company that values teamwork, diversity, and personal growth.
• Gain access to industry-recognized certifications and career advancement opportunities.

Perks and Benefits:

• 50% off food and drinks at Beds & Bars locations.
• Discounts on St Christopher’s Inns accommodation and partner properties worldwide.
• Recognition awards, team trips, and incentive programs.
• Free mental health support and counseling services.

Ready to take the next step in your hospitality career?

Apply now to join the Beds & Bars family and help travelers “live their life” while building a successful career in hospitality management.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.