Crescent Hotels & Resorts

Assistant General Manager

Crescent Hotels & Resorts  •  Houston, TX (Onsite)  •  27 days ago
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Job Description

DoubleTree by the Galleria is looking for an experienced oversee and support hotel operations. If you have either full-service hotel Director of Operations experience or previous experience as a General Manager in a limited-service hotel with Food & Beverage outlets, apply today!

Required Skills and Abilities:

  • Three (3) years' experience as a hotel Assistant General Manager or General Manager in full-service hotel required.
  • Previous hotel rooms division and food & beverage management experience required.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal and problem-solving abilities to anticipate, identify, prevent and solve guest and employee related issues.
  • Hilton/PEP experience highly preferred.
  • Flexible availability to work evenings, holidays and weekends.
  • Support the General Manager in daily hotel operations and assist the operational and financial management of Food & Beverage and Rooms Division
  • Manage performance for operations department heads and formally hold accountable when performance expectations are not being consistently met.
  • Ensure hotel is in compliance with all brand standards and perform periodic quality assurance audits.
  • Oversee and provide support and guidance for Food & Beverage, Housekeeping and Front Office department operations.
  • Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Conduct operations meetings, ensure staffing levels and department operations support business needs.
  • Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
  • Assist with addressing and resolving employee relation issues.
  • Support with resolving guest related complaints.
  • Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize reoccurring guest related issues.

Benefits:

  • Medical, Dental and Vision Insurance
  • Matching 401k
  • Executive Committee Bonus Program
  • Employee Assistance Program
  • Free Life Insurance
  • Holiday pay
  • Free Short-Term and Long-Term Disability Insurance
  • Paid Time Off
  • Hotel Discount Program
  • Free Lunch
Crescent Hotels & Resorts

About Crescent Hotels & Resorts

At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.

Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Fairfax, Virginia
Year Founded
2001
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