Job Description
Job Location: Calif Chicken Cafe - DTLA - LOS ANGELES, CA 90014Overall Responsibilities
Assist the General Manager and Assistant General Manager in overseeing all operations of the restaurant.
Key Areas of Responsibilities
Operations
- Assist in supervising and managing staff members to ensure they are in compliance with all restaurant policies, procedures, etc.
- Perform restaurant duties: work the POS system, assist guests in the Drive-Up Service, make food tickets, work the chicken station, wrap station, front line, and in the back kitchen when necessary
- Coordinate catering orders and deliveries
- Know all menu items, ingredients, and be familiar with all recipes and food preparation
- Control food quality and consistency
- Interact and handle guest issues
Financial
- Complete armored car transactions and deposits and basic restaurant accounting
- Ensure the restaurant supplies orders are placed including, produce, pita, and chicken
Work Safety, Food Safety, and Planning
- Ensure work safety by ensuring staff members are complying with all safety procedures
- Ensure food safety by completing the following tasks: take food temperatures, maintain safe food
- Interact with health department inspectors
- Maintain a safe, clean, and sanitary restaurant
- Maintain a positive and friendly work environment Personnel
- Manage staff member breaks
- Participate in weekly supervisor meetings
- Motivate, train, and develop staff members in specific job functions as well as coach and counsel staff members on an ongoing basis
- Handle and report specified HR related situations General
- Perform required administrative duties, fill out required operational checklists
- Communicate with upper management on various projects
- Make suggestions on how to improve the overall restaurant operation
- Coordinate restaurant maintenance repairs
- Travel to training events and/or other restaurant locations
- Other duties as assigned
Position Levels & Skill Sets
- Shift Leader – 1: Guest Service 3 Proficiency, Associate 4 Proficiency, Specified HR Duties
- Shift Leader – 2: Guest Service 3 Proficiency, Associate 4 Proficiency, Specified HR Duties, HR Discipline Documents, IIPP/Safety Facilitator
Qualifications
Qualifications
- High School Diploma required
- 2+ years of previous work experience in a high volume quick service restaurant
- Experience leading a team
- Proficient in the following restaurant functions: food planning and preparation, purchasing, sanitation, and restaurant safety
- Passionate about food and hospitality
- Basic computer knowledge
- Possess basic math skills and have the ability to work a cash register or POS system
- Able to complete tasks on or before set deadline.
- Able to work well with others, set an exemplary example of leadership and respectful communication.
- Must enjoy and succeed in a fast-paced environment
- Must pass Food Handler Management course and test
- Must be able to transfer to another California Chicken Café location within a 50-mile radius
- Fully documented to work in the U.S.
Physical Requirements
- Perform duties that require standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting/carrying (up to 25 lbs. individually), and moving throughout the restaurant for 8-12 hours per shift, up to 6 shifts per week, occasional sitting, 1-4hrs/day.
Work Conditions/Hours
- Must have the stamina to work 40+ hours per week. Hours will vary in accordance with business necessity, including early morning, late evenings, weekends and/or holidays.
- Exposure to cleaning chemicals, noise, steam, and smoke.
- Works with hot, cold, and hazardous equipment typical of a restaurant kitchen as well as work with phones, computers, and other office equipment.
