Assistant General Counsel for Litigation and Legal Programs - (260006JX)
About the Organization:The Office of Consumer Affairs and Business Regulation (OCABR) is a state agency within the Executive Office of Economic Development and is responsible for protecting consumers through advocacy and education. The Office of Consumer Affairs works to ensure that the businesses our agencies regulate treat all Massachusetts consumers fairly. The Division of Banks ("DOB"), Division of Insurance ("DOI"), Division of Occupational Licensure ("DOL"), Division of Standards ("DOS"), and Department of Telecommunications and Cable ("DTC") all fall under the OCABR umbrella and help us to fulfill our critical mission of building better businesses and smarter consumers.The Office of Consumer Affairs and Business Regulation is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Office or Consumer Affairs and Business Regulation values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.The Office of Consumer Affairs and Business Regulation is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.About the Role:The Assistant General Counsel for Litigation and Legal Programs serves as an attorney and manager within the Office of Consumer Affairs and Business Regulation and under the direction of the General Counsel, provides legal counsel, litigation support, and legal program oversight, and policy development for OCABR and its constituent agencies. The Assistant General Counsel advises the Undersecretary, Deputy Undersecretary, General Counsel, agency leadership, and program personnel on legal, regulatory, litigation, and programmatic matters and assists the General Counsel in managing the day-to-day legal operations of OCABR.In consultation with the General Counsel and agency leadership, the Assistant General Counsel exercises independent legal and managerial judgement in developing, evaluating, recommending, and determining policies affecting OCABR’s legal programs, arbitration programs, regulatory responsibilities, public records practices, litigation matters, and other areas of agency operations. The Assistant General Counsel regularly will participate in policy making discussions and decisions concerning matters to OCABR’s mission and objectives and is responsible for implementing and overseeing policies withing the Assistant General Counsel’s area of responsibility.The Assistant General Counsel has primary responsibility for the legal and managerial oversight of the Home Improvement Contractor Arbitration Program and the Lemon Law Arbitration Program. The Assistant General Counsel directly supervises the program coordinators responsible for the day-to-day administration of each program and provides legal guidance concerning eligibility determinations, procedural requirements, statutory and regulatory interpretation, and complex or novel issues arising in connection with arbitration matters. The Assistant General Counsel establishes and develops program policies and procedures and determines appropriate approaches to significant legal, procedural, and operational issues affecting the programs. The Assistant General Counsel is responsible for promoting the fair, timely, and consistent administration of the programs in accordance with applicable statutes, regulations, agency policies, and established procedures and advises agency leadership regarding significant legal, programmatic, and operational issues affecting the programs. The Assistant General Counsel provides oral and written legal advice to OCABR and its constituent agencies, including DOS, DOB, DOI, DTC, and DOL, on matters arising in the ordinary course of agency operations. Responsibilities include researching, analyzing, and interpreting statutes, regulations, administrative decisions, case law, and other legal authorities; drafting and reviewing legal opinions, correspondence, policies, procedures, and guidance; and advising agency leadership and program personnel regarding legal and regulatory requirements affecting agency programs and operations. The Assistant General Counsel also provides legal guidance to the Senior Director of Programs and other program staff regarding the administration, development and direction of OCABR programs. The Assistant General Counsel participates substantially in the development and determination of agency regulatory and legislative policy. The Assistant General Counsel develops, reviews, and drafts proposed legislation and regulations affecting OCABR and its constituent agencies; evaluates proposed statutory and regulatory changes for legal, policy, and operational implications; and formulates recommendations regarding the agency’s position and response. In coordination with the General Counsel and agency leadership, the Assistant General Counsel responds to formal and informal legislative inquiries concerning pending legislation, regulatory matters, consumer protection issues, and other matters within OCABR's jurisdiction.
The Assistant General Counsel oversees and coordinates OCABR's compliance with the Massachusetts Public Records Law, including reviewing and evaluating public records requests, coordinating searches for responsive records, determining the applicability of statutory exemptions and other legal protections, reviewing proposed productions and redactions, and ensuring that responses are prepared in accordance with applicable legal requirements and deadlines. The Assistant General Counsel develops and implements policies and procedures governing OCABR’s public records practices and, as appropriate, the Assistant General Counsel also assists constituent agencies with public records matters and provides legal guidance concerning disclosure, confidentiality, records retention, and related requirements. The Assistant General Counsel assists in managing litigation, administrative proceedings, and other contested legal matters involving OCABR and its constituent agencies and serves as a liaison with the Office of the Attorney General in connection with matters in which OCABR or a constituent agency is involved. The Assistant General Counsel coordinates with agency personnel and assigned counsel regarding factual development, litigation strategy, discovery, document production, administrative records, pleadings, and other matters necessary to represent and protect the legal interests of OCABR and its constituent agencies. The Assistant General Counsel evaluates significant litigation developments and advises agency leadership regarding their legal, policy, and operational implications.
The Assistant General Counsel also handles legal correspondence and communications with regulated entities, attorneys, consumers, governmental entities, and other third parties; identifies and advises agency leadership regarding emerging legal and regulatory issues; formulates and recommends agency policies and responses to those issues; and performs other legal, litigation, regulatory, program management, and supervisory responsibilities as assigned by the General Counsel. Duties and Responsibilities:Oversee Arbitration Programs and Establish Program Policy: Provide legal and managerial oversight of the Home Improvement Contractor Arbitration Program and Lemon Law Arbitration Program. Formulate, determine, and implement policies, procedures, standards, and operational practices governing the administration of both programs. Exercise independent legal and managerial judgment in resolving complex or novel eligibility, procedural, statutory, regulatory, and programmatic issues and determine appropriate approaches to matters not addressed by existing policy. Ensure that both programs are administered fairly, consistently, efficiently, and in accordance with applicable law and agency objectives.Supervise Arbitration Program Staff and Direct Program Operations: Directly supervise the program coordinators responsible for the day-to-day administration of the Home Improvement Contractor Arbitration Program and Lemon Law Arbitration Program. Establish priorities, performance expectations, procedures, and standards for program operations; direct and evaluate staff performance; provide guidance concerning escalated or complex matters; and determine and implement changes to program practices necessary to improve consistency, effectiveness, efficiency, and service delivery.Provide Legal Counsel and Participate in Agency Policy Development: Provide oral and written legal advice to OCABR, its leadership, program personnel, and constituent agencies regarding legal and regulatory matters arising in the course of agency operations. Participate to a substantial degree in formulating and determining agency policy within assigned areas of responsibility by identifying policy issues, evaluating alternatives, advising agency leadership concerning legal and operational implications, and participating with the General Counsel and agency leadership in determining or modifying agency policies. Research, analyze, and interpret statutes, regulations, case law, administrative decisions, and other legal authorities and prepare legal opinions, memoranda, policies, procedures, and guidance.Manage and Coordinate Litigation and Contested Matters: Assist the General Counsel in managing litigation, administrative proceedings, appeals, and other contested legal matters involving OCABR and its constituent agencies. Serve as a liaison with the Office of the Attorney General and coordinate with agency personnel and assigned counsel regarding litigation strategy, factual development, discovery, document production, administrative records, pleadings, deadlines, and other litigation matters. Evaluate significant litigation developments and formulate recommendations regarding agency strategy, policy, practices, and operations in response to litigation risks and outcomes.Formulate Regulatory and Legislative Policy: Participate substantially in developing and determining OCABR's regulatory and legislative policies. Research, review, interpret, and draft regulations and proposed legislation; identify areas in which new or revised regulations, legislation, policies, or agency guidance may be warranted; evaluate alternative policy approaches; and formulate recommendations for agency leadership Analyze proposed statutory and regulatory changes for legal, policy, and operational implications; in coordination with the General Counsel and agency leadership, develop agency positions and responses legislative and regulatory initiatives. Oversee Public Records Compliance and Disclosure Policy: Oversee and coordinate OCABR's compliance with the Massachusetts Public Records Law. Establish, develop, and implement policies and procedures governing public records practices; review and evaluate public records requests; coordinate searches for responsive records; determine the applicability of statutory exemptions, privileges, confidentiality requirements, and other legal protections; review proposed productions and redactions. Exercise independent legal judgment concerning complex disclosure matters and advise agency leadership regarding significant public records, confidentiality, and information-governance issues.Support Agency Legal Operations and Determin Policy Within Assigned Areas: Assist the General Counsel with the day-to-day legal operations of OCABR and provide legal guidance to the Undersecretary, Deputy Undersecretary, Senior Director of Programs, and other agency leadership concerning significant legal, regulatory, policy, and programmatic matters. Regularly participate in policy-making discussions and decisions concerning matters of significant importance to OCABR's mission and objectives. Identify emerging legal, regulatory, and operational issues; evaluate policy alternatives; formulate and recommend agency responses; and, within delegated areas of authority, determine and implement policies and courses of action. Handle significant legal communications with attorneys, regulated entities, governmental entities, and other third parties and perform additional legal, managerial, policy making, and supervisory responsibilities as assigned by the General Counsel.Other duties, as assignedPreferred Knowledge, Skills, and Abilities:Must be a lawyer licensed in Massachusetts with in depth understanding of MA administrative law, consumer protection laws (state and federal), and a working knowledge of the legislative process in Massachusetts.Familiarity with applicable substantive and procedural law, both civil and criminal.Excellent demonstrated communications skills in all areas, both written and oral.Excellent interpersonal skills.Experience in dealing directly with the public, including both consumers and businesses.Demonstrated ability to interact effectively with personnel at all levels of the organization, business leaders, legislators and other government officials.Strong ability to research and develop solutions for problem areas encountered.Ability to complete assignments and reviews within strict timeframes.Ability to prioritize responsibilities and successfully manage a multitude of assignments of varying complexity.Experience in the principles and practices of management, planning and organization.Ability to develop ideas and arguments in a concise and logical sequence.Ability to anticipate and analyze difficult situations and take corrective action to prevent problems from occurring.Ability to adjust to changing situations to meet emergency or changing statutory and/or regulatory re-quirements.Demonstrated skills in Microsoft Office Suite and software programs necessary to support the agency’s operations.Experience in public sector is preferred.All applicants should attach a cover letter and resume to their online submission for this position.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Administrator VII
: United States-Massachusetts-Boston - 1 Federal St
: Legal Services
: Office of Consumer Affairs and Business Regulation
: Full-time
: Day
: Sep 24, 2026, 6:22:16 PM
: 1
: 102,855.80 - 158,640.55 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Kelly LaBrecque - 6179738787
Bargaining Unit: M99-Managers (EXE)
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Yes
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