Job Description

We are currently recruiting for an Assistant Front Office Manager to join our Front Office Team at the Sheraton Grand Hotel & Spa.

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5-star hotels. As the largest 5-star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant & Bar. Additionally, the hotel operates the award-winning One Spa.

About the role:

The Assistant Front Office Manager will work together with the Front Office Manager on supervising and directing the Front Office and Guest Services Associates as well as Duty Managers and make adjustments as needed to ensure all standards are maintained and adhered to at all times – this role will contain both internal as well as external responsibilities in regard to the Front Office Department.

Key responsibilities include developing, implementing and ensuring policies are followed as per Marriott standards. They will be responsible for training, development and support of the full front office team including new starts.

This person will act as the first point of contact when dealing with guest complaints, will oversee VIP allocations, meet & greets and arrival experience. The candidate will bring the hotel’s guest experience to the next level by applying appropriate guest relations skills, such as guest communication, personalisation and presence in the lobby.

The job will entail project management, the implementation and enforcement of policies and procedures as well as ensuring that revenue-related and financial aspects of the business are optimized.

Work with the Front Office Manager to select and recruit associates and embrace a coaching culture and provide training, appraisals, performance management and development for the team and assist with scheduling.

In addition, the Assistant Front Office Manager oversees the daily operation of the front desk, acts as the Manager on Duty for the hotel and responds to emergency codes in the absence of the Front Office Manager

Requirements:

We are looking for someone who is energetic and self-motivated and who is ready to take the next step on your career path.

• You will have at least 2 years of supervisory experience in a 4 or 5-star hotel
• 2 years’ experience in a Front Office setting.
• You will be able to work variable shifts, including overnights as required and shifts will include working weekends and holidays.
• Opera experience is a distinct advantage.
• Night audit experience is an asset.
• Proven knowledge of problem resolution, organizing and conducting staff meetings and training.
• Excellent leadership, organizational and communication skills
• Committed to delivering high level of customer service
• Ability to work under pressure and be self-motivated and driven
• Fluent with Microsoft Office (Outlook, Excel, Word and Power point)
• Ability to effectively communicate at different organizational levels
• Must show a great deal of flexibility in workload and hours

Benefits:

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and £50 gym membership within our One Spa!
• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Refer a friend to work with us and receive a £500 bonus
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
• Many more benefits however most importantly, we’ll help you grow, and develop you as an individual

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.