Job Description

Nestled on a private peninsula in Ornos, with its own sandy beach and sweeping views of the Aegean, Santa Marina, a Luxury Collection Resort, Mykonos, is an iconic five-star resort and a special place to build a career in luxury hospitality. With more than 40 years of experience, the resort has developed a strong culture of professionalism and service excellence.

The resort’s 117 Rooms, Suites, and Villas, all designed in a luxurious and chic style, are set amidst lush gardens and complemented by two impressive infinity pools. Built like a traditional Mykonian village cascading down to the sea, its location is exceptional. Just 10 minutes from the airport, port, and Mykonos Town, the resort is within easy reach of everything the island has to offer.

Team members have the opportunity to work in a refined, international environment, delivering high standards of service to guests from around the world while developing their skills within a globally recognized luxury brand.

Our culinary outlets, including Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool, and the Beach Lounge, provide dynamic, fast-paced workplaces where professionalism, teamwork, and warm, refined service are essential. At Ginkgo Spa, wellness is an integral part of the guest experience and reflected in our workplace culture, supporting a respectful and collaborative environment.

Santa Marina provides a professional, inclusive, and growth-focused workplace where hospitality and service excellence come together.

Assistant Front Office Manager (Season 2026)

At Santa Marina, a Luxury Collection Resort, Mykonos, every guest journey is thoughtfully crafted, and every associate plays a vital role in creating exceptional experiences. As Assistant Front Office Manager, you will support the Front Office Manager in leading the Front Office team to deliver warm, personalized, and seamless service throughout every stage of the guest journey.

In this role, you will oversee the day-to-day Front Office operation, ensuring the highest standards of service, operational excellence, and team performance. You will foster a culture of professionalism, collaboration, and continuous improvement while upholding the distinctive service philosophy and brand standards of The Luxury Collection. Your contribution will be instrumental in driving guest satisfaction, operational efficiency, and overall business success.

Key Responsibilities

• Lead, coach, motivate, and develop the Front Desk team through effective communication, guidance, and hands-on leadership
• Foster a positive, collaborative, and guest-focused working environment while leading by example with professionalism, integrity, and sound business judgment
• Oversee daily Front Office operations, ensuring efficiency, accuracy, and full compliance with Marriott International and resort standards, policies, and procedures
• Ensure exceptional guest service is consistently delivered, exceeding guest expectations and reflecting The Luxury Collection service philosophy
• Monitor service quality, identify opportunities for improvement, and implement initiatives that enhance the overall guest experience
• Handle guest concerns, complaints, and service recovery promptly, professionally, and effectively
• Assist in departmental planning by organizing workflows, setting priorities, and ensuring operational objectives are achieved
• Monitor compliance with credit policies, cash handling procedures, and financial controls to safeguard hotel revenue
• Maintain accurate operational records and support the preparation of departmental reports and performance analysis
• Ensure clear communication of departmental objectives and maintain strong collaboration with all hotel departments

Requirements

• Minimum 3 years of Front Office experience in a luxury hotel environment, including proven supervisory experience
• Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field
• Advanced knowledge and hands-on experience with OPERA PMS
• Proficiency in Microsoft Office Suite
• Experience with Marriott systems (MGS and GXP) will be considered a strong advantage
• Excellent leadership, interpersonal, communication, and organizational skills
• Ability to work effectively under pressure, prioritize multiple tasks, and make sound decisions in a fast-paced environment
• Strong understanding of cash handling procedures and basic financial/accounting principles
• Fluency in English and Greek is essential. Knowledge of an additional language will be considered an asset

Benefits

• A competitive compensation package complemented by accommodation, staff meals, shuttle bus, uniform and laundry services
• Access ongoing training and development opportunities to refine your skills and advance your career in luxury hospitality
• Career development opportunities through task-force assignments across Marriott Hotels worldwide
• Exclusive discounts and special rates at Marriott properties for you and your loved ones

Santa Marina, a Luxury Collection Resort, Mykonos is proud to be an equal opportunity employer. We are committed to cultivating an inclusive workplace where diverse backgrounds, perspectives, and experiences are respected and valued. We believe our people are our greatest strength, and we welcome talent from all walks of life.