Job Description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ����

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ��

MISSIONSupport the department head in developing and implementing the departmental strategy established at the hotel, committed to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility.

Main responsibilities:

• Coordinate and support daily Front Office operations, ensuring efficient service and compliance with company standards
• Supervise check-in/check-out procedures, cash handling, and guest requests
• Handle guest complaints and ensure high levels of customer satisfaction by anticipating needs
• Maintain effective communication with housekeeping and other departments
• Drive upselling activities and contribute to revenue targets
• Ensure adherence to operational procedures, quality standards, and safety regulations
• Support team management, including training and staff development
• Assist in budget control and cost management within the department

What are we looking for?

• Degree or diploma in Tourism, Hospitality, or a related field preferred
• Advanced English (a third language is a plus)
• Minimum 2 years of experience in a similar role (or 1 year in Front Office for internal candidates)
• Knowledge of hotel management systems and Microsoft Office
• Strong communication, organizational, and problem-solving skills
• Team-oriented mindset with a strong customer service focus

At Meliá we are all VIP ��

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to e quality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company

Additionally, we support the sustainable growth of our industry through a socially responsible team In this sense, our motto is " Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be “ Very Inspiring People“, follow us on:

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