Job Description

Essential Duties and Responsibilities
• Assist the Front Office Manager in supervising front desk agents, front office
supervisors, guest service/bell staff, concierge, and PBX operators, including
scheduling, training, coaching, and performance feedback in accordance with
company policies and applicable laws.
• Greet and assist guests in a professional, courteous manner during check-in,
check-out, and throughout their stay.
• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues
are resolved promptly and appropriately.
• Maintain knowledge of front office operations, including the property management
system, cash handling procedures, and room inventory management.
• Support coordination of room assignments, group blocking, and special requests,
ensuring communication with Housekeeping, Engineering, and other departments
as needed.
• Assist in monitoring occupancy levels and applying yield management techniques
to maximize revenue.
• Maintain accurate financial transactions, including handling cash, checks, and
credit card payments in accordance with company policies.
• Help implement and promote programs or initiatives to improve guest satisfaction
and operational efficiency.
• Maintain compliance with all safety, security, and emergency procedures, including
evacuation protocols and first aid response.
• Perform other duties as assigned by the Front Office Manager or hotel leadership.

Qualifications

• Physical Requirements (In-Office Role)
  
• Ability to work in a standard office environment.
  
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
  
• Occasional standing and walking throughout the workday.
  
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
  
• Ability to communicate effectively verbally and in writing.
  
• Occasionally required to stand, walk, bend, reach, or carry items.
  
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
  
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
  
• Ability to hear and participate in conversations and meetings, use phone and/or headset
  
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Location Description

Location

Key West La Concha-KYW