IHG Hotels & Resorts

Assistant Front Office Manager

IHG Hotels & Resorts  •  Hashemite Kingdom of Jordan (Onsite)  •  6 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Assistant Front Office Manager

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day Every day is different,

but you’ll mostly be:

  • Supporting the Front Office Manager in overseeing the daily operation of the Front Office and ensuring smooth and efficient service
  • Supervising, coaching, and motivating the Front Office team to deliver memorable guest experiences and a warm, welcoming arrival
  • Engaging with guests, building strong relationships, and taking ownership of guest concerns and complaints to ensure effective resolution
  • Conducting regular Front Office inspections to ensure brand standards, service quality, and the right first impression are consistently maintained
  • Monitoring room availability, arrivals, departures, VIPs, and special requests to ensure a seamless guest journey
  • Supporting upselling initiatives and identifying
IHG Hotels & Resorts

About IHG Hotels & Resorts

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.

Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo

Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels

Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels

Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

Exclusive Partners: Iberostar Beachfront Resorts

InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Windsor, GB
Year Founded
Unknown
Website
ihg.com
Social Media