The Assistant Front Office Manager plays a vital leadership role in ensuring a seamless, sophisticated, and guest-focused front office operation. This position supports the Front Office Manager in overseeing the day-to-day activities of the front desk, concierge, guest services, and bell team, while upholding the highest standards of service and professionalism.
Ideal candidates will have a background in luxury or ultra-luxury hospitality, with strong leadership skills, attention to detail, and a genuine passion for creating unforgettable guest moments.
Key Responsibilities
Assist in managing all front office operations to ensure flawless guest arrival and departure experiences.
Support and motivate a team of front desk agents, concierge, guest services, and bell staff to deliver personalized and anticipatory service.
Handle guest feedback and service recovery with grace, discretion, and a commitment to exceeding expectations.
Monitor room inventory, rates, and reservations to maximize occupancy and revenue.
Collaborate with Housekeeping, Reservations, and Food & Beverage teams to ensure smooth communication and operational efficiency.
Participate in recruitment, training, and ongoing development of front office team members.
Ensure all brand standards, luxury service protocols, and grooming guidelines are consistently met.
Prepare and analyze daily reports, assist with budgeting, and maintain accurate operational records.
Qualifications & Experience
Minimum 2 years of experience in a luxury or ultra-luxury hotel front office leadership role (Front Office Supervisor or Assistant Front Office Manager).
Proven ability to manage, inspire, and develop a team in a high-end hospitality environment.
Strong knowledge of front office systems (e.g., Opera PMS) and Microsoft Office Suite.
Exceptional communication, interpersonal, and problem-solving skills.
Fluent in English; additional languages are an advantage.
Impeccable personal presentation and a polished, professional demeanor.
Ability to work flexible schedules, including evenings, weekends, and holidays.
D.C. Global Talent Inc. is a boutique recruitment partner specializing in Hospitality and Foodservice across the Caribbean and the Americas. Since 2016, we've built a trusted reputation working with top-tier hotels in the industry.
Focused on our niche, we curate a network of exceptional talent and premier opportunities, driven by our team’s passion for hospitality and expertise in recruitment. We go beyond recruitment, delivering tailored solutions that integrate seamlessly with your organizational goals, acting as an extension of your HR efforts.
At the heart of D.C. Global Talent is our commitment to lasting partnerships. By building trust and expanding our network, we create transformative opportunities for both clients and candidates.
