Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!
We are seeking a passionate and experienced Assistant Front Office Manager to join our leadership team at Novotel Queenstown. This pivotal position supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring that our guests receive exceptional service, and that team performance, profitability, and brand standards are consistently achieved.
Responsibilities:
Assist in managing the day-to-day operations of the Front Office, Concierge, and Night Audit teams to ensure smooth and efficient service delivery.
Supervise, roster, and train staff to maintain high performance, engagement, and service standards.
Plan, coordinate, and monitor hotel services to ensure consistent delivery of brand standards across guest interactions, check-in/check-out, and guest communications.
Handle and resolve guest feedback and service issues, maintaining professionalism and commitment to guest satisfaction.
Control budgets and manage costs, ensuring adherence to departmental targets for revenue, labour, and operational expenses.
Support the Front Office Manager with strategic planning, forecasting, and continuous improvement initiatives.
Flexibility to work various shifts, including evenings, weekends, and public holidays
At least 3 years experience in a managerial or supervisor role within hotel operations or hospitality management (e.g., Front Office, Reservations, or Rooms Division).
Proficiency in hotel management software preferred (Eg: Opera Cloud) and MS Office is advantageous.
Excellent communication, organizational, and problem-solving skills.
Proven ability to handle challenging situations with professionalism and composure.
Proven leadership and people management skills, with the ability to motivate, train, and develop a diverse team.
Should be eligible to work in New Zealand
Salary - NZD $68000 - $70000
Why work for Novotel, Queenstown?
Staff meals provided while on shift
Uniforms, washed and laundered daily.
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street
Full Time 40 hours
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
