ASSISTANT FRONT OFFICE MANAGER
Luxury Hotel • Brooklyn, New York • USD $65,000
ABOUT THE ROLE
We are looking for an Assistant Front Office Manager for a luxury hotel in Brooklyn, New York. This is a growth-oriented leadership role for a hospitality professional who is equally passionate about their team and their guests, bringing a warm, solution-focused approach to every interaction and a genuine commitment to elevating the overall experience.
WHAT YOU'LL DO
• Lead, coach, and develop the Front Office team, fostering a culture of excellence, accountability, and continuous improvement
• Deliver personalised, elevated guest experiences and handle complex situations with professionalism and empathy
• Oversee day-to-day front desk operations including arrivals, departures, room status, and revenue optimisation
• Build strong cross-departmental relationships to ensure seamless communication and service delivery throughout the property
• Monitor occupancy, rate performance, and house counts; take proactive steps to maximise revenue
• Uphold all cash handling, credit, and guest data confidentiality policies
• Support onboarding and ongoing training of team members in line with the property's service standards
WHAT YOU BRING
• 3 or more years of hospitality experience, preferably within a luxury hotel environment
• At least 1 year in a leadership or supervisory capacity
• Strong communication skills with a warm, professional presence on the floor
• Organised and detail-oriented with solid time management capabilities
• Proficient in Microsoft Office; experience with property management systems is a plus
• Comfortable working varied shifts including evenings, weekends, holidays, and overnight rotations
WHAT'S OFFERED
• Salary of USD $65,000 per year
• Full-time, on-site leadership role at a luxury hotel in Brooklyn, New York
D.C. Global Talent Inc. is a boutique recruitment partner specializing in Hospitality and Foodservice across the Caribbean and the Americas. Since 2016, we've built a trusted reputation working with top-tier hotels in the industry.
Focused on our niche, we curate a network of exceptional talent and premier opportunities, driven by our team’s passion for hospitality and expertise in recruitment. We go beyond recruitment, delivering tailored solutions that integrate seamlessly with your organizational goals, acting as an extension of your HR efforts.
At the heart of D.C. Global Talent is our commitment to lasting partnerships. By building trust and expanding our network, we create transformative opportunities for both clients and candidates.
