Minor International

Assistant Front Office Manager

Minor International  •  Bangkok, TH (Onsite)  •  2 months ago
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Job Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.

Qualifications

  • Minimum 3–5 years of Front Office experience in a luxury hotel environment, with at least 3-4 years in a supervisory role.
  • Strong knowledge of Front Office operations, guest service standards, and hotel procedures.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving abilities and decision-making skills, especially in handling guest complaints and operational challenges.
  • Excellent command of spoken and written English; additional languages are an advantage.
  • Service-oriented mindset with a passion for delivering exceptional guest experiences.
Minor International

About Minor International

Minor International (MINT) is a global company focused on two core businesses: hospitality and restaurants. MINT is a hotel owner, operator and investor with a portfolio of over 550 hotels under the Anantara, Avani, Oaks, Tivoli, NH Collection, NH, nhow, Elewana, Marriott, Four Seasons, St. Regis and Radisson Blu brands in 57 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. MINT is also one of Asia’s largest restaurant companies with over 2,600 outlets system-wide in 24 countries under The Pizza Company, The Coffee Club, Riverside, Benihana, Thai Express, Bonchon, Swensen’s, Sizzler, Dairy Queen, Burger King, Coffee Journey and GAGA brands, as well as over 1,000 further outlets held through MINT’s strategic alliances (i.e. S&P and BreadTalk).

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
Klongtoey , TH
Year Founded
1978
Website
minor.com
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