Job Description

Job Location: Hilton Garden Inn - Palm Beach Gardens, FL 33410
Position Type: Full Time
Salary Range: $22.00 - $22.00 Hourly

Job Shift: Any

Position Summary: A Kolter Hospitality Assistant Front Office Manager delivers service excellence to our guests by assisting the Director of Operations and General Manager to create a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel.
Essential Functions:
- Manage all aspects of front desk operations for assigned shift.
- Ensure all front office team members deliver the brand promise and provide exceptional guest service.
- Assist in greeting and checking in guests.
- Ensure front office staff are familiar with products and services.
- Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
- Responsible for assisting in hiring, training, and coaching of the front office team.
- Responsible for weekly scheduling to ensure they reflect the business needs and are adjusted accordingly within the budgeted guidelines.
- Ensure front office team members are in proper uniform and adhere to the Company's grooming standards.
- Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
- Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
- Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked-in advance.
- Work with Housekeeping and Engineering to clock rooms as necessary for maintenance and amenities.
- Inventory management.
- Responsible for ensuring coverage of all front desk shifts when there are call outs.
- Report any items in need of repair.
- Follow all safety procedures while working.
- Perform any additional tasks requested by management.
Behavioral Expectations:
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast-paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company.
Passionately provide personalized guest service.

QualificationsGeneral Requirements:
Able to work most weekends and holidays.
Report to work on time and in professional attire, adhering to hotel grooming and uniform standards.
Knowledge and ability to operate a computer.
Education:
Bachelor's degree preferably hotel management or equivalent education a plus.

Experience:
Two (2) years previous hotel front office supervisor or management experience.
Physical Requirements:
Ability to stand/walk for up to 8 hours.
Minimal lifting, pushing, and pulling.
EOE
M/F/Vet/Disability
DFWP
Kolter Hospitality Participates in E-Verify
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The description is a summary of primary qualifications and responsibilities. The job description is not intended to include all duties or qualifications that may be required now or in the future.