Job Description

• RACV Inverloch Resort | Leadership opportunity
• Generous employee benefits & discounts on RACV products & resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Inverloch Resort, set between wetlands and pristine beaches of the beautiful Bass Strait, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

As the Assistant Front Office Manager, you’ll support the effective operation of RACV Inverloch Resort, by taking a hands-on leadership role across Front Office and collaborating closely with key departments to deliver a seamless guest experience.

This could be just the right role for you?

You’ll help lead the day-to-day operations, coach and develop team capability, and drive service excellence — while ensuring procedures, safety standards, and compliance requirements are met. Reporting to the Resort Operations Manager, your key responsibilities will include:

• Lead the smooth daily operation of the Front Office, managing people, resources and costs to meet business objectives
• Provide hands-on leadership, coaching and direction to drive team performance and service excellence
• Ensure SOPs, systems and processes are followed and continuously improved for efficiency and guest experience
• Champion a safe workplace, ensuring compliance with RACV OHS/HSW policies and procedures
• Deliver exceptional member and guest experiences, fostering a strong member‑first culture and repeat visitation
• Resolve guest feedback, complaints and complex situations professionally, including intoxicated guests and relocations
• Support workforce planning through rostering, UKG approvals, award compliance, budgeting and labour optimisation
• Lead by example and partner with Duty Managers to build capability, complete mandatory training and drive continuous improvements in a value led organisation

What you’ll need to be successful

• Prior hotel front office management experience, at Duty Manager level or above, within a multi‑outlet hotel/resort, essential
• Sound understanding of hotel/resort operations, guest NPS, managing guest feedback, systems and procedures
• Proficient in PMS Opera, or if not Opera a similar PMS system, and MS Office applications
• Demonstrated people leadership experience in promoting morale & encouraging teamwork, recruitment, performance management, coaching and team development
• Sound commercial acumen, with experience in budgeting, forecasting and cost control
• Confident leader who can build effective relationships, manage complex situations and make decisions under pressure
• Excellent communication and attention to detail, with professional presentation
• Flexibility to work a rotating roster, including evenings, weekends, public holidays and overnights when required

We are Offering

• Permanent full-time
• Competitive salary, industry benchmarked
• Career training and development opportunities
• Collaborative workplace culture and values led organisation
• Great discounts on accommodation at resorts, dining + more
• Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
• Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
• Work Life & Career benefits – training & professional development, employee referral program, parental leave, EAP + more
• Complimentary parking onsite

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.

Application process

You can learn more about the RACV at https://careers.racv.com.au/

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.

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