Job Description

Who We Are
At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.
Aethos Mallorca – Our Hotels
Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life.
Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home.
Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands.

As Assistant Front Office Manager, I will support the daily supervision of the Front of House team, ensuring a smooth and personalized guest experience. I will proactively collaborate with other departments to anticipate and address guest needs while maintaining high service standards.

My responsibilities include assisting with check-ins and check-outs, handling inquiries, coordinating the reception team, and ensuring accurate financial reporting. I will support the Front of House Manager in upholding Aethos values and driving operational excellence, contributing to guest wellness, sustainability, and financial performance to exceed expectations.

KEY RESPONSIBILITIES

Support daily Front Office operations and assist the Front of House Manager.

Supervise check-ins, check-outs, and guest services to ensure a seamless experience.

Handle guest inquiries and resolve issues promptly and professionally.

Coordinate and support the Front Office team, including scheduling and training.

Ensure accurate financial reporting and cash management.

Foster cross-department collaboration to enhance guest satisfaction.

Uphold company standards, policies, and core values.

Contribute to initiatives in wellness, sustainability, and service excellence.

Improve front office processes for efficiency and quality.

Act as point of contact in the absence of the Front Off House Manager.

ROLE REQUIREMENTS

Proven experience in front office or guest services, preferably in a supervisory role.

Excellent command of English (spoken and written) is essential.

Strong communication, interpersonal, and problem-solving skills.

Knowledge of front office operations, reservations, and hotel management systems.

Ability to lead, motivate, and coordinate a team effectively.

Strong organizational skills and attention to detail.

Customer-focused with a proactive and professional attitude.

Ability to work under pressure in a fast-paced environment.

Basic financial skills and understanding of reporting procedures.

Flexibility to work shifts, weekends, and holidays as required.

Ready to Join Us?
If you are passionate about hospitality, dedicated to delivering exceptional service, and eager to contribute to a team that values excellence, we want to hear from you. Bring your energy, attention to detail, and commitment to creating memorable experiences for every guest. Join us and be part of something truly exceptional.