Ultra-luxury residential resort in the British Virgin Islands, is
seeking an accomplished and service-driven Assistant Front of House Manager. This role
supports the leadership and day-to-day operations of Guest Services, Concierge, Meet & Greet,
Phone Operators, Bellmen, Kids Club, and the Nature Centre. The successful candidate will
uphold exceptional service standards, inspire frontline teams, and ensure seamless, intuitive
experiences for homeowners, and guests reflecting our commitment to refined and
high-touch hospitality. 

 

 

• Proficient in working with PMS system OPERA or OPERA Cloud
•  Proven experience in training and developing team members, with the ability to inspire and lead diverse teams.
•  Highly organized with the ability to multitask, prioritize, and work under pressure while maintaining a calm and professional demeanor.
• Strong communication and interpersonal skills, with the ability to manage relationships with high-net-worth individuals and homeowners.
• Self-motivated, proactive, and detail-oriented with a strong focus on exceeding guest expectations.
•  Hospitality degree preferred or equivalent experience
• Minimum of 1-2 years of experience as Assistant Front Office Manager or Assistant Front of House Manager in a luxury setting.
•  Minimum of 3 years of work experience in a 5-star luxury property, with prior experience in leading multiple guest service departments.
•  A valid driver’s license is required.