Job Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Assistant Front Desk Manager

Inspiring and engaging. As an Assistant Front Desk Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Division Operations, and ensure an exceptional guest journey.

What you will be doing:

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Coach and train front office employees
• Assist and perform all tasks of front desk operations
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue strategies and practices
• Flexible shifts may include mornings, evenings, weekends, and holidays

Qualifications

Your experience and skills include:

• Bachelor’s degree in a relevant field or a combination of equivalent education and/or experience is required
• Ability to suggestively sell.
• Previous supervisory experience, preferably a 4-5 Star/Diamond style hotel.
• Fluency in English, both verbal and non-verbal.
• Service focused personality is essential
• Prior experience working with Opera or a related system an asset
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Additional Information

What’s in it for You?

• Competitive Total Compensation Package: Overtime eligible, Department incentive programs

• Generous Paid Time Off Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities Take your career to new heights with opportunities for national and international promotions.