Emirates NBD

Assistant Fraud Prevention & Investigations Manager

Emirates NBD  •  Dubai, AE (Onsite)  •  3 hours ago
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Job Description

Organizational Unit Purpose

The Emirates Islamic Wealth Management unit focuses on developing and managing tailored wealth solutions for High-Net-Worth Individuals. The unit offers a diversified range of Shariah-compliant investment products across multiple asset classes, including Sukuk, funds, equities, and structured products. Working closely with sales channels and key internal stakeholders, the team continuously enhances its product proposition to meet evolving customer needs and market opportunities. Through strong product expertise, effective stakeholder collaboration, and continuous process improvement, the unit aims to grow its investment portfolio, deliver an excellent customer experience, and increase its contribution to the Bank’s overall profitability.

Key Responsibilities

  • Review retail credit applications and supporting documents to identify potential fraud indicators and prevent fraudulent applications.
  • Monitor fraud alerts, triggers and application workflows, ensuring timely review and escalation of suspicious cases.
  • Conduct preliminary investigations into suspected fraud cases and coordinate with the Fraud Investigation team.
  • Identify gaps in existing processes and recommend improvements to strengthen fraud prevention controls.
  • Support the development and implementation of fraud prevention policies, procedures and monitoring systems.
  • Liaise with Retail Credit, internal stakeholders and card networks to address fraud-related concerns.
  • Support fraud awareness and training initiatives for frontline and underwriting teams.

Requirements & Skills

  • Bachelor's Degree or High School Diploma, preferably in Business, Finance or a related field.
  • Minimum 3–4 years of banking experience, preferably in Retail Banking, Credit Operations or Fraud Management.
  • Experience in fraud prevention, particularly within credit cards and retail banking.
  • Good understanding of retail credit processes, fraud detection and risk controls.
  • Strong analytical, investigative and problem-solving skills with high attention to detail.
  • Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
  • Excellent communication and stakeholder management skills.
  • Ability to handle confidential information and work effectively in a team.
Emirates NBD

About Emirates NBD

About Emirates NBD

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.

Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Dubai, AE
Year Founded
Unknown
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