Job Description

• Leads the planning, execution, and coordination of all banquet functions to ensure seamless operations and the delivery of exceptional guest experiences.
• Oversees the daily operations of assigned outlets, ensuring service excellence, operational efficiency, and adherence to departmental standards.
• Monitors staffing levels and scheduling to ensure appropriate coverage and the consistent delivery of high-quality service.
• Ensures food presentation and quality standards are met, addressing and communicating any deviations promptly with culinary leadership.
• Maintains financial accountability by implementing operational controls and ensuring established service, quality, and profitability standards are achieved.
• Partners with Leadership to ensure seamless execution of all special event services.
• Supervises the team, ensuring the efficient movement, setup, and breakdown of equipment for meetings, events, and banquets.
• Develops, implements, and maintains departmental Standard Operating Procedures (SOPs), training programs, and corrective action processes to support team performance and operational consistency.
• Assigns daily responsibilities and provides direction to team members to ensure successful event execution and outstanding guest service.
• Coaches, mentors, and develops team members, fostering a culture of accountability, teamwork, and continuous improvement.
• Promotes and enforces safety policies and procedures, ensuring a safe work environment and taking corrective action to eliminate potential hazards.
• Conducts performance evaluations and provides ongoing feedback and development opportunities for assigned team members.
• Serves as a role model for professionalism, integrity, and service excellence, consistently representing Caesars New Orleans in a positive manner and inspiring others to do the same.

• College Degree in Hospitality/Business Management preferred.
• Preferred or equivalent years of industry related experience. Strong managerial skills.
• Minimum of 5 years of restaurant, food and beverage, or hospitality experience, including 2–3 years of progressive leadership or supervisory experience in a high-volume restaurant, hotel, casino, or similar environment.
• Demonstrated leadership ability with strong skills in team development, employee relations, coaching, and performance management.
• Excellent verbal and written communication, interpersonal, organizational, and problem-solving skills.
• Ability to train, motivate, and develop team members while ensuring consistent execution of company standards and service expectations.
• Strong analytical and decision-making skills with the ability to interpret operational and financial data to drive business results.
• Working knowledge of labor management, cost controls, budgeting, inventory, and food and beverage operations.
• Proven ability to lead by example, foster teamwork, and create a positive, guest-focused culture.
• Ability to effectively manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Professional appearance and demeanor with a commitment to delivering exceptional guest service.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business demands require.
• Must be able to collaborate effectively across departments to achieve operational and financial goals.

Additional Requirements:

• Must be able to maneuver to all areas of the property.

• Must be able to lift up to 10 pounds and carry up to 5 pounds.

• Must be able to bend, reach, kneel, twist and grip items when working at assigned desk area.

• Must have manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photocopier.

• Must be able to work at a fast pace and in stressful situations.

• Must be able to read, write, speak and understand English.

• Must be able to respond to visual and aural cues.

GAMINGPERMIT: N/A

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.