Why Work at Ambassador Hotel Kansas City?
At Ambassador Hotel Kansas City, Autograph Collection, we offer more than just a workplace—we provide a dynamic environment where exceptional service meets a passion for hospitality. Located in the heart of downtown Kansas City, our boutique luxury hotel blends historic charm with modern elegance, creating unforgettable experiences for both guests and curators. The Ambassador features 43 beautifully appointed guest rooms, the acclaimed Lonnie’s Reno Club, an intimate jazz lounge celebrating Kansas City’s musical legacy, and The American Reserve, a sophisticated dining experience. With stylish event spaces and a culture of excellence, working at the Ambassador means being part of a team that values innovation, hospitality, and making every moment memorable.
ASSISTANT FOOD AND BEVERAGE MANAGER
DEPARTMENT: Food and Beverage
REPORTS TO: Restaurant Manager
STATUS: Exempt:
The Assistant Food & Beverage Manager is responsible for driving excellence across all restaurant operations, including the team member experience, guest experience, and financial performance. This role provides strategic and hands-on leadership to ensure exceptional service, high-quality food and beverage offerings, and a safe, clean, and engaging environment
PRIMARY JOB DUTIES:
Maintains full P&L accountability for assigned outlet(s), driving revenue growth and cost control.
Oversees reservations, service flow, staffing levels, scheduling, and attendance management to ensure operational efficiency.
Leads daily pre-shift briefings, demonstrating expert-level knowledge of menus, offerings, and guest experience standards.
Recruits, interviews, hires, and onboards team members with a focus on developing future leaders.
Coaches, develops, and evaluates team members through ongoing feedback, performance reviews, and hands-on training.
Builds a high-performing team by recognizing excellence and addressing performance concerns through coaching and documentation.
Inspires and motivates the team to consistently deliver exceptional service and achieve performance goals.
Promotes and reinforces company mission, values, and service culture across all interactions.
Ensures compliance with all company policies, procedures, and service standards.
Addresses guest concerns promptly and professionally, ensuring a positive and memorable experience.
Maintains a clean, safe, and organized environment in compliance with OSHA regulations and local health codes.
Conducts routine safety and cleanliness inspections and ensures timely completion of maintenance requests.
Ensures proper use, care, and maintenance of all restaurant equipment.
Oversees POS operations, cash handling procedures, and financial accountability.
Supports marketing and promotional initiatives to drive traffic and increase revenue.
Develops and manages labor schedules aligned with business demands and financial goals.
Reviews and approves payroll in a timely and accurate manner.
Maintains strong communication with hotel leadership and culinary teams.
Leads by example by supporting service positions (Host, Server, Food Runner, etc.) as needed.
Ensures completion and accountability of all side work and operational tasks.
Fosters a collaborative and respectful partnership with kitchen and back-of-house teams.
Performs additional duties as assigned by hotel leadership.
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.
KNOWLEDGE, SKILLS AND ABILITIES:
Strong leadership skills with the ability to manage and develop teams in a high-volume environment.
Excellent problem-solving and decision-making capabilities.
Ability to adapt quickly to changing business needs and operational demands.
Strong organizational and time-management skills with the ability to prioritize effectively.
Working knowledge of food safety, sanitation, and health regulations.
Proficiency in POS systems, scheduling software, and basic computer applications.
Exceptional communication and interpersonal skills.
Ability to quickly learn and retain detailed information, including menus, service standards, and operational procedures.
Passion for hospitality and commitment to delivering outstanding guest service
PHYSICAL DEMANDS:
Ability to stand and walk for extended periods in a fast-paced environment.
Frequent bending, reaching, and lifting during shifts.
This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.
Historically significant. Meticulously preserved. Utterly contemporary.
Each of the historic properties the Ambassador Hotel Collection presents was conceived to be a seamless marriage of historic splendor and modern luxury.
“I can look at the shell of a building and see its potential, both structurally and in the competitive environment,” says Ambassador chairman Paul M. Coury. “Every building has a unique quality you must be true to as you endeavor to merge original architectural integrity and neighborhood with modern luxury amenities...”
This faithful attention to detail is perfectly reflected in the personalized attention that a guest encounters at each Ambassador Hotel in Tulsa, Oklahoma, Kansas City, Missouri, Wichita, Kansas and Oklahoma City, Oklahoma. Think of it as grand style and service on a truly intimate scale.
