Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Food & Beverage Manager, you’re not just supporting daily operations of one or more dining outlets – you’re contributing to creating memorable guest experiences that leave a lasting impression.

Here's what you'll do during a typical day:

• Assist the Food & Beverage Manager in overseeing the daily operations of all Food & Beverage outlets, ensuring consistent service standards and guest satisfaction.
• Support the implementation and maintenance of Hilton brand standards, policies, procedures, and service excellence initiatives.
• Lead, coach, and motivate Food & Beverage team members to deliver exceptional guest experiences and achieve departmental objectives.
• Assist with staff scheduling, daily briefings, duty assignments, and effective deployment of team members according to business levels.
• Monitor service quality, guest satisfaction, and operational standards, taking prompt corrective action where required.
• Assist in managing departmental revenues, costs, payroll, and operational expenses in line with approved budgets and business targets.
• Monitor food and beverage quality, portion control, presentation, and compliance with established standards.
• Support inventory control, stocktaking, purchasing, receiving, and proper storage of food, beverage, and operating supplies.
• Ensure compliance with Hilton’s food safety, hygiene, health and safety, and HACCP requirements.
• Handle guest feedback and complaints professionally, following through to ensure satisfactory resolution and guest recovery.
• Conduct regular outlet inspections and ensure that corrective actions are completed within agreed timelines.
• Work closely with the Culinary, Stewarding, Front Office, Housekeeping, Engineering, and other departments to ensure smooth hotel operations.
• Assist with training, onboarding, performance coaching, and development of Food & Beverage team members.
• Conduct daily pre-shift briefings and communicate hotel information, promotions, VIP arrivals, special events, and operational priorities to the team.
• Support the planning and execution of promotions, special events, banquets, conferences, and other Food & Beverage activities.
• Maintain effective communication with guests, colleagues, supervisors, and management at all times.
• Monitor departmental KPIs and assist in implementing action plans to improve revenue, productivity, guest satisfaction, and profitability.
• Ensure proper cash handling, billing procedures, POS controls, and financial policies are consistently followed.
• Assist with recruitment and selection of Food & Beverage team members in accordance with company procedures.
• Promote a positive working environment based on teamwork, respect, recognition, and Hilton’s service culture.
• Ensure all team members are familiar with emergency procedures and comply with hotel health, safety, security, and fire regulations.
• Deputise for the Food & Beverage Manager in their absence and take responsibility for the effective operation of the department.
• Carry out any other reasonable duties and responsibilities as assigned by management.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• Advantage: having a Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field.
• Minimum 2–3 years of relevant Food & Beverage management experience, preferably within an international or branded hotel environment.
• Previous experience in a supervisory role within restaurants, or hotel Food & Beverage operations.
• Strong knowledge of Food & Beverage service standards, guest relations, and operational procedures.
• Good understanding of departmental financial controls, cost management, inventory, and revenue optimisation.
• Excellent leadership, communication, interpersonal, and organisational skills.
• Strong problem-solving and decision-making abilities.
• Ability to lead, motivate, coach, and develop a diverse team.
• Excellent command of written and spoken English; additional languages are an advantage.
• Flexible and able to work shifts, weekends, public holidays, and according to business requirements.
• Demonstrates a genuine passion for delivering exceptional guest experiences and maintaining high service standards.