Job Description

At Ballantynes, everything we do is about delivering an exceptional customer experience. That’s why our people are everything to us. It’s the passion, care and magic our team brings every day that turns great service into something truly memorable.

We’re looking for an Assistant Floor Supervisor who is ready to take their first step into people leadership This is a development-focused opportunity for someone who enjoys retail, thrives on customer interaction, and is keen to grow their confidence in leading and supporting others.

The opportunity

Reporting to the Floor Manager, the Assistant Floor Supervisor plays an important role in supporting the delivery of outstanding customer service and contributing to sales performance across the floor. This role is designed to build leadership capability and confidence, providing hands-on experience in supervising others while still remaining an active part of the sales team.

As your experience grows, you’ll take on increasing levels of responsibility, gaining exposure to day-to-day supervision, operational decision-making and supporting team performance — all with ongoing coaching, guidance and support from experienced leaders.

What you’ll be doing

• Supporting the team to deliver exceptional customer service through warm, welcoming interactions and expert product knowledge
• Assisting Floor Supervisors with managing the floor and stepping up to guide the team when needed
• Helping ensure store standards remain consistently high
• Supporting daily operational activities to keep the store running smoothly
• Answering team questions, offering practical solutions and encouraging a positive, effective team environment
• Assisting with stock management, reporting tasks and general floor coordination

Ongoing development is a central part of this role. You’ll be encouraged to build your skills through:

• Online learning modules
• On-floor, hands-on learning
• Regular coaching and feedback from your management team

As your confidence grows, you’ll begin to take a more active role in people management, including coaching team members, supporting 1:1's and contributing to wider operational needs and responsibilities.

Qualifications

To be successful in this role, you’ll bring:

• A genuine enthusiasm for retail and delivering great customer experiences
• Strong communication skills and the ability to stay calm and practical under pressure
• A proactive, hands-on approach with strong attention to detail
• A growth mind-set and natural interest in supporting others and helping the team succeed
• A positive attitude to learning, feedback and personal development

Additional Information

At Ballantynes, we believe leadership is a journey. This role offers a supportive environment to build strong foundations in people leadership, while being part of a values-driven team that genuinely invests in its people.

If you’re ready to grow yourself, support others, and take the next step in your retail career, we’d love to hear from you.

Applications close 7th April 2026.

Please note, we will be interviewing candidates during the application period so this role may close earlier than the end date.

Applicants must have current eligibility to work in New Zealand.