Job Description

Purpose & Overall Relevance for the Organization

Create an industry leading consumer/customer service experience geared towards Korean golfers

Improve overall consumer/customer service and inquiry response operation to build consumer/customer satisfaction

Build best brand image by implementing immediate and professional response on consumer/ customers requirements

Key Responsibilities:

• Manage large amounts of inbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/ or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualtative and quantitaive targets

Key Relationships:

• Internal – Sales, Brand & Product Marketing, Operations, Finance
• External – Customers and Consumers

Knowledge Skills and Abilities

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Familiarity with CRM systems and practices
• Active and positive mind-set to learning

Requisite Education and Experience / Minimum Qualifications:

- More than 1 year of customer/consumer service in golf or sports industry

- Native Korean

TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.