Supports the activities of the Mayo Clinic Arizona, Jacksonville and Rochester Revenue Cycles by processing transactions through the use of automated systems and processes. Responds to and resolves a variety of account, billing and payment issues from patients/customers as appropriate. Follows approved guidelines and policies regarding routine patient and payer interactions. Makes appropriate decisions that require individuals and/or team assessment, reasoning and resolution. Interprets, applies, and communicates Mayo policies regarding medical and financial aspects of patient to assure optimal reimbursement for both the patient and Mayo Clinic. Uses excellent customer service and interpersonal skills when interacting with patients and customers.
Position may be eligible for and/or required for telework based on business need, from an off-site location, following adequate training period and demonstrated ability to meet required metrics.
HS Diploma or equivalent AND a minimum of 2 years of relevant experience in finance, collections, customer service, insurance and/or health care environment;
OR
Associate's degree is required.
Bachelor's degree in business or health care field preferred.
Healthcare Financial Management Association (HFMA) Certification Preferred.
Qualified candidates must be customer-focused, service-oriented and possess demonstrated skills in teambuilding, communication, decision-making, problem-solving, interaction, coping and versatility. Knowledge of personal computer applications such as Windows, Microsoft Word and Excel, medical terminology, CPT and ICD 9 coding, Order Communication System, Bed Tracking and patient accounting systems experience helpful. Candidates possessing multi-linguistic skills and cross-cultural experiences are preferred, fluent in English is a requirement. Keyboarding experience required.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
