End Date
Monday 29 June 2026
We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid WorkingRole Purpose
The Grade D Assistant Manager leads the day‑to‑day operation of AP, AR and Expenses within their workstream, ensuring service delivery, operational control, and colleague development. They act as the escalation point for process, vendor, and stakeholder issues; ensure work is allocated effectively (via Grade C SMEs); and own performance, reporting, and governance outcomes for their area.
This role bridges operational delivery and team leadership, supporting the Grade E Manager by driving performance, workflow stability, and continuous improvement.
Shape
Key Responsibilities
1. Team Leadership & Oversight
Lead a team of Grade C Senior Analysts and Grade B Analysts.
Provide coaching, feedback, quality reviews, and performance management.
Ensure the team meets SLAs, KPIs, control requirements, and reporting timelines.
Conduct regular huddles, workload check‑ins, and skills development sessions.
2. Operational Control & Issue Resolution
Act as the primary escalation point for vendor disputes, invoice discrepancies, and process exceptions.
Maintain strong controls, quality assurance, and month‑end compliance.
Review and approve complex journal entries, reconciliations, and prepayment schedules.
3. Workflow Management & Capacity Planning
Oversee capacity, demand forecasting, and resource allocation.
Set daily/weekly priorities and ensure optimal distribution of tasks through C‑grade SMEs.
Monitor volume spikes, ageing positions, and process bottlenecks, taking corrective action.
4. Stakeholder & Vendor Engagement
Serve as the senior offshore contact for Procurement, Finance Business Partners, and onshore stakeholders.
Drive discussions on performance, recurring issues, and root‑cause elimination.
Support vendor relationship management and oversee governance routines.
5. Process, Risk & Continuous Improvement
Drive standardisation, simplification, and automation within processes.
Identify control gaps and implement mitigating actions.
Implement operational improvement projects and support transformation initiatives.
Skills & Experience
Technical
6–12 years’ experience in AP/P2P/O2C operations
Strong understanding of accounting, controls, and month‑end processes
Advanced ERP capability (preferably Oracle Fusion)
Strong Excel & reporting skills
Leadership & Behavioural
Proven team leadership and coaching capability
Excellent judgement and stakeholder influencing skills
Strong communication and escalation handling
Ability to operate in ambiguity and maintain team stability during change
Role Level:D
Position Type:Assistant Manager
Function:Finance-LTC Finance(AP/AR/Expenses)
Location:Hyderabad Technology Centre
Skills & Experience
Technical
6–12 years’ experience in AP/P2PO2Coperations
Strong understanding of accounting, controls, andmonth‑endprocesses
Advanced ERP capability (preferably Oracle Fusion)
Strong Excel & reporting skills
Leadership & Behavioural
Proven team leadership and coaching capability
Excellent judgement and stakeholder influencing skills
Strong communicationand escalation handling
Ability tooperatein ambiguity andmaintainteam stability during change
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.
We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs.
The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.
